First National Bank E Lincoln Hwy, Lancaster

Fnb is all about fees. Half of their people are rude the other half is super nice but the bank itself will never help you with their overdraft fees no matter the circumstances. My kids had covid I forgot to deposit my check and I got hit with a bunch of fees. They wouldn't even remove 1 for me. I been with this bank for 7 years I've only asked 2 times to have fees removed and I felt like they could of help me but rejected me each time. This last time was enough for me to pull the plug. I understand that it's a business but there are some great banks out there that remember people are humans trying to survive . This is not one of those banks.

This bank is horrible. The service was rude. The canceled my account because they said me and my boyfriend were harassing them 5 time. Which was not the case. When I opened my Acound the Lady Laura told me I would be getting my debit card within 7-10 business days. Then I get told I have to wait 30 days because of some new policy due to fruading going on which I understood. Then I was told They had to see transactions going on then I can get my card. Well how would you like me to do transactions if I dont have a debit card? Alls we wanted was a straight answer and alls we got was the run around. And the Manager or who ever she is Shannon is VERY RUDE. My boyfriend is a truck driver so were not always in the Lancaster area which we were trying to explain to them. And they didnt want to hear it. The ladys at the front desk were always nice and even agreed we did not harass them. I WILL NEVER GO TO A FIRST NATIONAL BANK AGAIN!!

So,, I loved this bank but today I was told that everything I tried to buy was declined and I even showed the person at the register my account balance and it was w Extremely embarrassing after 3 times of being declined! FNB YOU NEED 24/7 CUSTOMER SUPPORT. THINKING OF MOVING BANKS!

I opened my account here, but I avoid using this location for any in-person services. The staff is rude and miserable, and management is no better. I do NOT recommend this particular branch.

I try to do as much banking online as possible but when I need branch assistance this is my branch. Jordan and his team are unbelievable customer service reps and very knowledgeable. I highly recommend this branch!

The employees are extremely friendly and remember there customers, right down to the wants and needs of every payday. I personally love this branch I only stay banking with the company because of the employees here