First National Bank Pine Grove Sq, Grove City

Decent service from most of the tellers for daily banking needs. However, more complicated questions and requests are a chore now that I'm managing my father's estate. Both times I've gone in and had a question or made a request, I've received nothing but pushback and roadblocks before the manager eventually listens carefully to what I'm asking for and realizes that it's possible. Instead of helping to find solutions, she just reacts by saying "NO" before considering other possibilities or listening to the problem. That is simply not good customer service.

I have had this bank for years. I really appreciate the bank and i had a situation occur with my account. They’re handling it but I do have to say the worker there named Sandy, is TERRIBLE. I don’t understand banking terms too well and when I told her I still didn’t understand the amount of attitude that came from her is ridiculous. She even laughed at me. She treated me poorly and I am thinking about closing my account due to the poor treatment.

Went in for a small loan and Tim took a week to tell us that an event that happened 8 years ago that was a ridiculous small amount, was stopping a disabled Vet from taking out a small loan so he could get a vehicle. A guy thats been in the community his whole life. Shame on this Bank!!!!! Dont do ANY business here!!!

Great service and great management staff! Tim has helped me for many years!

Thank you Tim for all your help!