First National Bank Baltimore National Pike, Ellicott City

The transition from Howard Bank to FNB has been horrific. Stopped in the branch on Monday because ATM card and online banking were not working. Branch was packed with other customers with issues. Branch staff was hustling which was great. But problems still exist and are not solved. Spent 38 minutes on hold with their 800 numbers and transferred to 2 different people and now have been waiting all day for a third to call me to resolve the problems. Absolute disaster.

I have been banking with Howard Bank for 3 years and their customer service is exceptional. Their team made the PPP Loan application process extremely easy and loans for my companies were funded within days. I definitely prefer the more personalized experience I received from this community bank over the big guys. Highly recommend for business banking.

The ladies at this bank are always so helpful and professional. It’s always a pleasure to do business with this bank, because I know I’ll be well taken care of. Thanks ladies!

This branch is SO SLOW! Just sat in the drive thru for 10 minutes just to drop a deposit! Not the first time this has happened here. Always so so slow!!! Will stick with the Columbia branch from now on.

Wendy Krouse at Howard Bank worked tireless for me and many other clients to ensure our businesses stayed operational during the economic turmoil caused by the pandemic. With patience and persistence, Wendy and Howard Bank navigated the evolving federal regulations, provided counseling and reassurance, and ultimately got us funding to help us avoid difficult personnel decisions.  For those who struggle to understand why you choose a community bank over a larger institution, please remember:  it is easy for banks to support you when times are good, but Wendy and Howard Bank provided support during bad times when the support was needed most.  Howard Bank truly cares about us.

Sensational bank to do business with, personal or business. Everyone at the Ellicott City branch is personable and sincere. The branch manager Chandra Klein is so very remarkable in every way. You are greeted when you come in and feel appreciated for your business. I am very happy to have opened up my accounts there.

Top notch bank! I truly appreciate all of the great things they do for my personal and business banking. The previous manager, Chandra Klein, would always go above and beyond and now that she has moved up in the company, the new manager Lenore Clampitt is just as wonderful and helpful. I love this bank!

One of the best business decisions our company ever made was switching over to Howard Bank about five years ago. From day one, the support and customer service at Howard Bank has been second to none. Most recently, while the global pandemic has been extremely tough on all businesses, the Team at Howard Bank has stepped up in a huge way! Working with Wendy Krouse during our PPP Loan Process, was truly a blessing. Wendy helped our company navigate through the application and entire process quickly and accurately. Thanks to Wendy's quick e-mail replies on weekends and after hours, we were able to submit our application on-time and received our PPP Loan Funding quicker than we expected. We highly recommend Howard Bank for any small business. Working with a local community bank, compared to the larger national banks, is 100% the way to go! BIG THANKS to the entire Howard Bank Team!

Everyone one is so helpful and knows exactly how to help with every situations and question. From ACH to PPP they have been a beacon of strength and ability. Very comforting during these times for us to be with Howard Bank. This will be a longtime relationship!

After a horrendous experience trying to get a PPP loan for our business with Bank of America (our bank for 16 plus years), we reached out to LeNora and Howard Bank. She was so understanding and responsive. She made the loan process seamless and we were approved for the loan within 5 days. Howard Bank has taken the lead to make sure the Loan Forgiveness process is easier for the customer. Howard Bank has all the products we thought were only possible with a big bank. But unlike Bank of American we can call at any time and speak to a friendly voice. We can put a name to a face as opposed to relying on someone different by phone every time to give us a nonspecific, generic, and negative response. We have a great working relationship with LeNora and Howard Bank Centennial Place. I was so pleased; I transferred my personal account as well.