First National Bank N Mill St, New Castle

They only thing good about this bank is that they had heat! I walked into the bank to get a change exchange from 2- $100 bills for 4- $50’s. They would not exchange for me since I was an out of Towner and did not have a account with them. They claimed it was against there policy. So I ask to see a manager. While I sat and waited patiently for 20 minutes. The branch manager said the same thing with out any explanation of “ there policy”... So as I was becoming frustrated from ignorance of my time, I asked to see the written policy. He told me there wasn’t! Wow! This sounds like discrimination to me. Merry Christmas and Have a happy new year. I hope you bank branch does as well as the policy holds out!

My disabled mom uses this bank for all her banking needs and has for years. Last week she wrote a check for me to cash for her from her checking account. It was written to cash not myself. My mom called the bank 1st to let them know this particular check was for herself and i was coming to cash it because my mom is disabled and just had surgery and couldn't get out of her house for a few weeks. She called first because they normally charge $10 to cash checks if the person cashing the check doesn't have an account there. The manager said to write it out to cash not my name and she would personally put a note on her account to cash it without the charge of 10$. Needless to say this didn't happen when I arrived even after explaining the situation. Plus there was no note on account from manager and manager had left for meeting. I was very unhappy leaving her bank and my mom is going to change banks because of this. What happened to the good old days when businesses went above and beyond for their clients? Charging 10 bucks will not make anyone want to open a new account at your bank. If anything all it did was ensure I never open an account and made a great customer service banks.

Every time I go into this bank it's nothing but rude employees and bad experiences. One time I walked up to the teller and she told me she couldn't help me cause she was working the drive thru, then a lady walked in she knew and she is available all of a sudden, meanwhile I'm still waiting. Another time I had the corner of a $100 bill ripped off, yet both pieces had matching serial numbers. I was told rudely we can't accept that. So I went to PNC and they had no problem. This place is garbage. I absolutely hate going in there. Not to mention they had a flood like 6 months ago and it stinks, and they still haven't fixed it. You would think a bank could afford to fix some drywall, dang!

The folks here at fnb are a little piece of heaven sent joy. Always a pleasure to visit and always reliable. Love ya lots and lots. Bff

Hate this bank! They never work with the customers and still operate like the 1930’s. Take your business to Citizens or PNC.