First National Bank Ritchie Hwy, Severna Park

First national bank made our recent home buying experience a nightmare. We were excited to work with them only to receive no communication, last minute deadlines and the inability to close on the expected date. We reached out to several managers with little to no response and therefore left in the dark regarding a substantial home loan. If you want a smooth home buying process absolutely do not use first national bank!

The worst service I have ever encountered. They would not cash a check from their own bank location without forcing me to open an account. In 30 years I have never been treated this way. I called corporate and they told me it was up to the manager to decide to cash my check or not. Being forced to open an account to turn around and close an account is the worst form of service. After providing both a state ID and a passport as identification and running a credit check I was opened an account. Also forced to wait a week and holding a portion of my check before the account will be closed. Highly recommend not banking here.

Wonderful if you like the "online system" being down 50% of the time...Good customer service if you call though and friendly local bank unfortunately a little arbitrary these days.

I opened up several accounts and a line on my house. I worked with Nick G. He was fantastic. Answered ?'s, got me a great rate on a home line and made it all easy for me as I am a moving target and busy. Nick came to me for info etc.... I also worked with Maria L. Also, outstanding.

My loan statement didn't match my loan documents. Have been trying for 2 months to get it straightened out. They keep telling me everything is worked out now, but when I question the first messed up transaction they can't show where it has been fixed and will get back with me. For 2 months they have been going around in circles with no solution. AWFUL BANK!

Terrible customer service at multiple locations and with their 800# customer service line. I definitely do not feel valued and will be closing my account as soon as the pending transaction clear.

The lone and inconveniently placed ATM is out of order AT LEAST 1-2 times per month when I visit. I’ve never experienced this with any other bank/ATM. Get it together.

I'm planning on closing the account I opened with them. I was told one thing and it has been the total opposite. Sad because I just opened it 3 months ago n shouldn't feel this way about a bank.

I've been with them for years and have never had any problems. Always had great customer service too.

JESSICA the BRANCH Manager went above and beyond. Thank you ever so much. I will inform people of where to bank!!!