First Midwest Bank S Kankakee St, Coal City

Place is a joke they can’t get anything right the first time! Waste more of my time then anything. You call them get put on hold and then they never come back on the line! And dont say I didn’t wait long enough I waited 20min and then realized it was 5 so they weren’t coming back closing is more important!!

I wasn't really sure were to email but I did want to let First Midwest know this little story that mattered to me. I went into the Coal City,IL branch office and had the pleasure of speaking with TODD OVERCASH. I was having an issue with my mortgage lender and addressed this with Todd, and even thou it wasn't an issue with First Midwest he took the time to help resolve my issue and explain a few thing that I feel will help me in the future. Having such a positive experience with Todd has made me really consider looking at possibly refinancing with First Midwest bank. I will truly remain a customer as long as Todd is there to take the time to help someone with the hardship that covid-19 has caused. I hope first Midwest truly appreciates Todd and his fellow employees.

The coolest part of Coal city, IL... The group of gents who meet up in the bank parking lot every morning for coffee. Including the Chief of police himself.

Horrible bank!! Have had fraud on our account 4 times in only a year of using their bank. They randomly put hold and freeze our account on weekends. My husband gets paid on Fridays we can't even access our money to get our baby formula. This has happen multiple times. And is the last. Nothing but problems with this bank!

My experience is always good. Friendly helpful employees. Always ready with help and advice. Close to home and part of the community. Lots of locations and NO CHARGE ATM'S .

I guess rules are rules but when you show up at the bank at 8:54 and they're supposed to open at 9 but 2 employees are talking in the lobby staring directly at you, It makes you wonder if this is the right bank for your money