First Midwest Bank W Lincoln Hwy, Mokena

I give a review of "0". I am forced to give a star or I could not post this complaint. I could not deposit a check made out to my "company name" because my name was not on the check. Barbara did this to me more than once and then she flagged my account so I could not do anything in the future. I will never go to this branch again. I wish I could because it is the closest one to my residence. So much for serving the local community

Wow I thought I was the only one, til I decided to check it out. This is a lot of 1 stars! Their system is pretty cliquey, discriminatory, stuck up, arrogant & privacy invading in my thoughts. You check one person out, you do it for all consistently, not tell a customer "I have to check your ID because I don't know you & it's required." That's not an answer let alone legit nor professional! Never been asked for an ID for wanting cash back, been with First Midwest since 2018, I can go to any branch I need/want to at anytime, never had anyone require an ID to get cash back and make me wait a long time (disturbing..invading my privacy?) I've even been to this particular location from time to time in the 4 years I've been with First Midwest, so I'm not a "stranger" depositing same check over the 4 years, making withdrawals there, etc. And the aloof attitudes, no smiles, no personalities made it more suspicious..if they would've asked nicely with a smile & explained THOROUGHLY with a smile & kind & professional tone, rather than what seemed like a personal answer with the attitude that they can give whatever answer they want & not have to be clear & claim "it's required", then I would've maybe understood, but not be on here giving 1 star like everyone else or leaving bad feedback like others are doing on here, or even calling to complain which I did. Told them check your attitude (& mindset) at door before clocking in; only FM branch I've called on. If it takes 7 minutes to check one's ID, what are they looking for? Suspicious, made me uncomfortable.... & while waiting, they send me someone else's withdrawal or deposit slip with their name & bank account info. Told manager who said it was for security purposes to check ID, but they weren't paying attention & sent me someone else's info! Not only not going back, but any strange activity ever on my identity, bank account, anything in ANY way, this place will be first people/business I will suspect & have investigated. Manager tried to explain system to me.. still doesn't make sense, cuz anyone who is "known" can turn anytime. This is a bank not Cheers where regulars come & everyone knows your name. Like I'd said, looks like I'm not only one on here giving a bad review!!

Worst employees!!!! This merging experience with them has me seeking other banks to move my money to Spent over 3 hrs on hold and absolutely no assistance to just find out what my balance is in my accounts

Would give this location a "0" if possible. Pulled up to drive thru and was completely ignored for several minutes (I was only one there). They are always less than friendly and always seem to find a problem with whatever transaction I am doing. I will not be going back to this location. Ever.

customer service is the worst to have to deal with through this Bank God bless anybody whoever hast to deal with them make sure you have lots of patience that’s all I Gotta say

Stay clear of First Midwest Bank and Jennifer Koff!!!!! worst service and scam. My son wanted to cash in a CD they are making him file a lawsuit to get his own money. They slipped in a $1000.00 fee thinking nobody would notice. Stay clear more to come on this story. Worst Bank every!!! Jennifer Koff & First Midwest Bank stole $1000 in fees from my sons estate. More to come on a class action lawsuit for a fees scam the bank is running. If you feel you have been defrauded by this bank please contact me. Thanks

Dealt with a banker named Kathleen . Never have I ever from start to finish been treated so poorly. This woman is so frank and short and no use for advice . Will not step foot in this location ever again

Never have s problem at any other location but always get bad service and no help here.

Refused to help customers after the drive thru was open.