First Midwest Bank W Ridge Rd, Gary

I would give this location 0 stars if I could. I wanted to change my student checking account to a regular checking account but bank teller wrongly told me that I would have to close down my old account to make a new one, and thus had to get a new card. Another first midwest location told me that I didn't have to get a new checking account at all, I just had to change the type I had. After I opened up a new account the teller told me that he could cut my old card up for me and throw it away. Well apparently he didn't dispose of it good enough because someone was able to retrieve my old card information and buy makeup with it a couple of weeks after when the card was supposed to be closed. To add insult to injury the bank charged me another fee.

I have been customer of this bank for years. I have fast, prompt, courteous experiences at other locations except this one(I go to this one as its mins away from my residence). There is only one teller that is prompt and courteous every time I make a transaction(hence why I put 3 stars instead of 1). It always takes between 5-10 mins to complete my transaction(its always a simple deposit) vs.2-3 at other. This has been the same for about 3-4yrs now. Crazy thing is I am writing this reviewwhile waiting for the teller.

The manger over talks you they’re customers service skills needs refreshing. I wouldn’t recommend this bank to my worse enemy. 👎🏾👎🏾👎🏾👎🏾

Been banking for over a decade with First Midwest. They closed other locations so now I have to bank at this location. I have never dealt with a slower bank in my entire life. How did this branch stay open longer than others?!!!

worst service ever branch manager told me you can close your business account I don't care so what be aware from first Midwest bank

Drive thru takes forever ( 20 minutes to make a deposit ) unbelievable!

It is and great bank to do you're banking needs

Loving the people work that are very great and sweet