First Merchants Bank ATM Davis Dr, Daleville

Absolute awful service. I am trying to buy a house and simply called to ask for a bank statement to be faxed. I talked with Anita, and I was in the process of pulling up an email on exactly what needed to be sent to the loan company. We were on the phone for exactly 2 minutes and 33 seconds. It took me about 45 seconds to explain my scenario and what I needed, I politely asked her to hang on while I got my email pulled up to tell her what needed to be faxed, all while she proceeded to complain that the lobby was incredibly full. I TOLD HER I HAD IT PULLED UP and she then told me to just call back when I had all the info. I am very disappointed as a new customer. I work in customer service and her customer service skills are absolutely atrocious. I understand being busy, but there is such thing as being a decent human being and helping take care of and resolve an issue that would have only taken 5 minutes of Anita's precious time. You all are freaking awful.

We are so appreciative of the Considerate, Thoughtful, always so Friendly and Welcoming Folks at this Bank. We are proud to call Daleville First Merchants, our Hometown Bank!❤️

The good old town of Daleville, "where everybody knows your name..." Friendly and eager-to-help staff make this place a fine establishment.