First Merchants Bank Secor Rd, Lambertville

My elderly mom goes to this bank. She is on oxygen, and had a hard time just standing waiting for the busy tellers. A manager noticed mom was struggling, and she came out of her office to help my mom. It meant the world to me, this small kindness. So thank you very much. She even offered Christmas envelopes.

If you want a bank that goes the extra mile in service, go an extra mile to another bank. The manager Kevin doesn’t know what he is talking about regarding guardianship and beneficiaries and when he realized he was wrong decided to make collecting beneficiary monies as difficult for my family as possible. He Has made us jump through hoop after hoop as we tried to simply collect monies that should have been simply handed over as beneficiaries. Apparently he directed the other staff to not cooperate with us and we are still trying to collect money my father left to us. A bank with good customer service would have tried to work with us, not against us.

Had a horrible experience..... My father is in hospice and I am in charge of getting his affairs in order. Went to close a safe deposit box and was treated so incredibly rude!!! Was not aware of the fact they closed earlier than other banks so I was there at the last minute but that is no excuse!!! Going through an extremely hard time right now and a little compassion would have gone a long way. Instead, I was treated as if I was doing something wrong. I am surprised my father would do any business with such a rude and unfriendly company!!!

Could use WAY more staff at prime banking times! This branch only had 2 employees running all the drive through lanes on a Saturday morning. Waited a 1/2 hour or more to make a deposit. Teller's are nice and do their best.

wonderful bankers, really care and listen to there customers! Going to be banking here for a long long time! :))

Always get the best service there. Welcome you as you walk in the door. Very friendly!

Helpful and friendly staff, always treated us well