First Merchants Bank Isabelle Dr, New Haven

Amazing customer service! I went in today to open a checking account. I brought my two year old with me, who did not want to sit still while I was opening the account. The employees there were fantastic! One employee even got down on the ground to color pictures with her! Everything was quick is easy. I really liked that they make the debit cards instantly, instead of waiting for it to be mailed.

This bank is my new bank family! I went in there ROARING one day, I was so mad that I had gotten screwed over about something.. they all urgently scrambled to help me even. Ever since , I feel like I have been friends with one of the girl tellers, and they are always so pleasant! Its nice to be treated good from a lil bank family like that! Definitly best bank ever!

I used to feel comfortable banking here, when it was Grabill Bank, not anymore. They’ve sold out too many times which has brought unfavorable services and the worst customer service. Employee ASHLEY is the WORST I’ve ever came across. Very unprofessional, unknowledgeable, impatient, the list goes on! My recommendation would be to stay far away from this banking institution and even farther away from their awful employees. You need to trust where you put your money. This is just not the place.

This bank has changed names and owners 3 times in less than 7 years. Very unstable with poor customer service. Not going threw another change with them again. Changing banks. Advise you to consider it also

There’s a whole new staff, they are learning a lot but they are ready to help with anything. I hope things go well and I look forward to see the new staff grow