First Merchants Bank S Cass Ave, Darien

The bankers at this branch are very nice and professional. I have been with First Merchants Bank for 9 years now, and I can easily say that they are the best bank in town. Highly recommended for personal and business loans. You can't get better access and more personalized banking services at any other bank.

I opened up Elite Checking account online on March 30th, 2019. During that time, the bank had a special promotion going on, which was valid until March 31st. This promotion required you to deposit $15k and setup direct deposit and you can earn $400 bonus reward if I fulfilled all the requirements. The bonus payment will be credited to my bank account within 8 weeks of meeting the requirements. I met all the requirements of the promotion within the first month. I decided to wait 8 weeks to see if my promotion bonus would be credited to my account. After waiting for nearly 10+ weeks, I still had not received my promotion, so I decided to call the bank. After calling the bank, they informed me that they had pushed the date of account opening to April 1st since the date when I opened up my account (Saturday, March 30th) wasn't a business day, therefore they would not be able to give my the $400 bonus. Are you kidding me? 1) I received a welcome to first merchants bank email on March 30th 2) I went to the Darien branch to deposit $15k on March 30th (there is date and time written on the deposit slip) 3) The terms and conditions on the promotion clearly say that you have to open up an account between Jan 1st and March 31st in order to qualify. Nowhere on the terms it says that the account has to opened up during a business day I've been banking with various corporations over the past decade and this is the most ridiculous excuse I've heard from a bank when they don't want to pay out the promotion bonus. Very disappointed with the service I've received from the Darien and Flossmoor branch.

Best bank in town! Customer for 16 years already and best experience here so far

All the positive reviews below are from Previous employees or friends of employees, there are no employees in the store half the time half to a ridiculous amount of time I honestly do not know why the business I work for does business with them they cost us more money than they could possibly save us, the store is a joke talking half hour wait times to deposit a few checks

Allways long lines , and new hours suck considering they shortened hours and staff meaning even longer lines since less time aviable to come in ,, smh don’t they understand customer service

In the past I utilized this bank when it was CREST savings.

Awsome. Need more locations for Atm