First Interstate Bank Sw Century Dr, Bend

I want to express my thanks to Amy Varner. She is so helpful and always has a smile on her face. I can go to her with any issue and she will take care of it. Thank you First Interstate for having Amy as a part of your team. It would not be the same without her.

I can understand why the reviews are so bad..I called in to get verification that I could cash my federal tax refund check. I spoke with April she verified with a coworker that what I needed to do in order to accomplish what I wanted. I went to the bank to be greeted by a nice man at the front desk who asked me to wait and I would be assisted soon. Amanda came and greeted me and it that’s when I was told that she couldn’t help me and a gentleman came over and said he had “approved” cashing my federal check. she spent 15 min trying to figure out how to be able to confirm the checks authenticity with the federal website that she could never get to Load on her screen, she then took my check over to a coworker and didn’t come back for a few minutes to explain to me what’s going on. I grew frustrated with the lack of communication and knowledge by amanda and stood up and walked over and said I don’t have anymore time please give me my check back. She asks if she can make a photo copy of my federal tax refund check I said no you may not because it has my personal information. She did not give my check back but started an interrogation asking me why I would not allow them and then asked why 3 more times before handing me back MY CHECK. I will be calling your corporate offices to let them know how unfortunate and unprofessional your staff was.

My dad went in there to cash a check from this bank and asked for large bills and an employee, an older gentlemen, said that the larger bills were only for customers and gave him only $20 bills. With an attitude like that, you won’t have any customers.