First Imperial Credit Union Main St, El Centro

Horrible customer service takes about a half hour just to call in and when they do pick up they’re rude ! Just wanted to talk to somebody in the loan department real quick but all of a sudden they’re super busy seriously thinking about switching banks

I dislike this El Centro branch. I applied for a fast cash loan on Thursday. Called the branch on Friday to be told I had to wait 24 to 48 hours before someone calls me. So on Monday I call about 1 pm to check the status of this loan please keep in mind my loan was placed at 10:46 am (online) once again I was told 24-48 hours. So, I told the receptionist that it had been over 48 hours. She then tells me someone will differently call me back before end of business day today. Of course no call back so I call at 4:30 to be told that no one was answering in the loan department. O' and apparently you now have to make an appointment to go to the El Centro branch now. The branch in El Centro is junk think twice before dealing with them instead of your hometown branch.

The ATMs never work sometimes you start a transaction on one and it will Take your money say It can’t read your bills And keep the money instead of dispensing it back out and it won’t even reflect on your account and then you have to Wait days for them to POSSIBLY return that money to you. Also for some reason I’m never able to use my debit card for Apple Pay or for automatic payments. Horrible banking.

We have been trying to call for both making a car payment as well as calling for online banking customer service. It took us hours (calling at different times) to get ahold of someone to help. When we asked what was the best time to talk to someone, the representative told us just to try until we got lucky. It's understandable that they are short staffed but there is no reason to be rude to their customers.

This credit union gave me a savings account that I have had for many years now. They allowed me to keep it with only a $5.00 balance in it for years. There was a time when I did not have an extra dollar to save, and this account was my only means of cashing my occasional check. They helped me through the worst financial period of my life. Great people work here. Give them a try, you will not be disappointed. As far as the complaints about the phone service? You must be joking. When there is no one available to answer the phone, I always get a call back, promptly, when I leave them my name and number. Perhaps you guys are not patient, or don't speak clearly or leave wrong numbers? Never, and I mean never, have I not been able to accomplish what I need to get done at FICU. They have helped me many times when I wasn't even sure they could help, until I called and asked them. They go the extra mile to help their members.

I have had an account here since I was 4 years old and I am way past 65. I have never had a bad experience with them. It would be helpful if the website had a list of extensions for the services offered as it's hard to enter an extension if we don't know what it is. That would necessitate previous contact with the person to whom you need to speak and that is not always the case. I will never switch banks unless I move out of El Centro.

Customer service over the phone is non-existent. 9/10 they don't answer and when they do its a long hold time. They need a dedicated rep for phones. Since all branches numbers were removed online, this is now more important than ever. Fix your phones. I don't wanna hear an apology.

In January I solicited a skip payment, and 3 weeks ago a saw in my credit report that I have a 6 months with a missing payment in this bank. Apparently they never made that skip payment, I call them but nothing, this was in FICU in Imperial, Ca.

Worst customer service ever. I never get a call back when I leave a voicemail. Whoever handles customer affairs needs to be let go ASAP. It looks like sun community is the bank that will handle all my affairs from now on. thanks for nothing.

Horrible customer service and bank service as well, phone calls take forever to answer also the message center next day or very late to answer that's why I changed banks