First Horizon Bank Cason Ln, Murfreesboro

Pretty bad when you think about "bank" is what they are supposed to do. Seems half the time (almost) the ATM is broken. Call their call center if after hours and they do nothing about it. No sending someone to fix it, etc. The bank inside has ALL cash locked in an interior ATM - one of the tellers confirmed they don't trust them with loose cash - this cane up one day when the inside ATM was jammed and the bank was at a standstill because the customer in front of me asked for <$100 in cash. It would all be humorous if not so disappointing as a customer. Also they are open about 6 hours per week (hyperbole), they close at 12 on Saturday - when every other retail business in the county is open because that's when customers are not working and able to come in. Who came up with that idea?

They closed the next closest branch and this ones ATM NEVER WORKS! Nor do any of them at any branch within 20 miles. And the mobile app is only accurate 50% of the time. Just opened a new account at a different bank and can’t wait to be done with First Horizon.

Pros: •clears my checks quickly •transferring between accounts is easy •you can temporarily lock your card through the app if you lose it. •Staff is nice Cons: •sometimes the app login is wonky and doesn’t work right. •the lady who helped me set up an account spelled multiple things wrong including my name and my username (even though it was written down for her). This caused a big hassle in the beginning bc I couldn’t get into my account and they kept telling me my own information was wrong… I had to drive there and get it straightened out. All good now.

Been with this bank for over 45 years. This is the worst branch I have ever been to. It is constantly bad. Unfortunately nearby.

Used to be good. Don’t know what happened. Maybe Covid. Was very rude about asking me to wear a mask. Just had questions about my HELOC loan bank representative was rude, acting like I was putting her out. Had to look at my bill and basically figure out what was going on while the whole time she is saying for me to call the 1-800 number. There was almost no one there, so it wasn’t like she was busy. I have other things to do but I am closing my account at the next opportunity. Pinnacle has always been nice.

Hardly any locations, the app never works. When it was first Tennessee it was good but they’ve wrecked it

Very Bad service, not friendly or genuine and Slow beyond slow. Understaffed is an understatement 2 west side Murfreesboro locations.. 1 clerk for 3-8 people in line, every day no matter what time of day., here and medical center parkway. Staff sitting while 1 teller clerk for drive through and lobby line. THEN...question..What bank closes the Entire bank at 3:55 in the afternoon every single business day? All of it, the Lobby, Drive Through..the entire bank, dark closed? Yess...All of us get off work by 3pm and can come do business by 4.. Sure we can.... You bet.

We have banked here for several years, the staff and personal bankers are always friendly and helpful. I don’t care for the name change from First Tennessee but we enjoy banking here!

LITERALLY the WORST bank I have ever used in my entire life. First of all, they closed my account, gave me a check for the rest of my funds and THEN want to bill me for $200+ out of no where!!!!!

Terrible service, held our check for 2 weeks before the funds were available. Very rude workers, refused to let us speak to a manager. when we asked to complain & asked for her name she said sorry we aren't doing complaints today & hung up. Took our business to regions! it's great!