First Horizon Bank West End Ave, Nashville

Recently married and went to this First Horizons branch to get our finances in order. It was a lengthy and somewhat involved process, but the customer service of the banker who met us there - Worth Peppers - made the stop not only less painful, but actually enjoyable. He was courteous, professional, pleasant and efficient. He took excellent care of us and answered all of our many questions with expertise. We will definitely be using this branch again - and Worth if he's available.

Very satisfied with their customer service! Worth is a top notch service banker. He has helped me time and time again when I have any questions. I never feel like I burden him or take up his time. He is very knowledgeable and you can tell when someone actually cares about their clients. I am a First Horizon customer and will continue to be so because they are loyal to their customers. Thanks Worth!

The relationship team at this branch will bend over backwards to solve your banking problems. Worth Peppers and team, specifically, have quickly become my go-to. When the First Horizon app, customer service line, or website fail me, I go to this branch.

This specific location is the reason I’m leaving First Horizon (formerly First Tennessee) after 15 yrs of doing business. They refused to deposit a check under $15K unless they put a 7 BUSINESS DAY hold. Not 7 days. 7 business days. When I called back to discuss, I spoke to operations manager. She threw her employee under the bus because “as I’m sure you can tell, he’s not from America.” Exact quote. The employee’s English was perfect and there was no language barrier. Xenophobia is gross. Bank elsewhere.

I'm glad I switched banks. I think we're going to be just fine!