First Horizon Bank E Main St, Sevierville

What has happened to the banking industry? Is this not a professional business anymore? This is not the first time this situation has happened to me, but today is the day I've finally had enough. Let me paint you a picture. Upon entering the building I was greeted by no one. All three tellers at the line. Two of them currently working on something, the third just upset that her password isn't working. Finally, after about five minutes, one of the tellers acknowledged me. The one who seemed to be the head teller asked Donna if she could help me. Donna initially did not respond as she was now wrapped up in something on her cell phone (are cell phones allowed on the teller line where customers personal information could be easily photographed?). Donna also wasn't wearing shoes which grossed me out. Eventually Mickensy was asked to help me. Again, no greeting as I walked to the counter. Mickensy didn't care to ask how she could help me, it seemed I was expected to tell her. I was making a cash deposit. She didn't count the cash or ask how much I had before putting it into the machine that I know for certain had malfunctioned just days before when I originally tried to make this deposit. Even after inserting the money into the machine, she never confirmed with me how much cash I had given her. Do bank tellers not know how to count money anymore? Is customer service not a requirement of this service job anymore? Dear Mickensy, a little personality goes a long way. And to Donna, please wear shoes in public and to work. If you want to bank at this bank or this branch, I recommend figuring out how to make Chad your personal banker. He sits at the second desk on the left and embodys customer service every single time he's there. He greets everyone, busy or not, and goes through all the proper cash handling steps for deposits. He's also very friendly, and pleasant to interact with. Five stars for Chad.

Trash service, entitled karen doesn't know the difference between payroll check and personal check. Will never bank with first horizon again. 14 yrs of banking. NEVER AGAIN

I have been with the bank for 8 years now. Yes, the bank changed hands/names several times ,form Smoky Mountain Bank to First Tennessee and now to First Horizon. And there have been changes ,but none of them affect me in a negative way. Terms and conditions are the same and the staff is still friendly and helpful in any way !

Rating 2 stars due to a employee who turned out to be not so nice. We were on our way out of town & I had a holiday bonus check I was going to deposit. We went to the drive thru, the lady was nice..at first. She had black hair and glasses. We were there between 9:30-10:30 on 12/12/19. I didn’t realize my check wasn’t dated until the 13th and that’s when she got so rude! She literally yelled at us about it. It was an honest mistake on our part and there is no reason to be so hateful. We were in a hurry and apologized. She had already when off the screen and acted like we were crooks or something. If I ever have to go back to this location (which is closest to where I live) I would gladly wait longer for someone else to help me or drive to another location. No need to have all of the attitude and be so hateful like she was!

First Horizon makes business and personal banking easy. The staff in the Sevierville office are great. Fast and efficient service.

Long waits in the drive thru...there may be only 2 cars ( one in each stall)and yet it can be 10 to 15 min wait.They never answer the phone.Tried calling many times...it just goes to automated machine.However if you call Pigeon Forge they always answer.A huge bank with only 2 cashiers running the inside and drive thru all the time is ridiculous.They are losing their touch.Not very well run.I wish they would bring back customer service in the drive thru where you are greeted with a real person..not looking at a dark window waiting on someone to come on camera

My mom passed away and I needed to overdraw my account to make the funeral , I called the 800 number and asked if they could set my account to allow for a one-time overdraw and they set it to pay over drafts but then said it would take 5 to 7 days to work, so I will now miss my mom's funeral because my bank is heartless, the lady told me to go to my local branch, I opened my account online so I don't know if that would even work, plus the nearest branch is 30 minutes away. I and my husband will be switching to a home town bank ehere you are among friends.

I dont understand the negative reviews. I have always had a great experience with this bank. I feel as though the reviews on here are not applicable to the bank as a business. This is a bank. Not your shoebox in your closet. Just saying...

It's ok, think they are losing their touch with the customers on a corporate level and it trickles down through the ranks. Doesn't seem like the friendly bank it used to be.

I have been with First Tennessee for number of years. Customer service wasn't very good. Banks policy and other rules are not consistent. Changes all the time. Above all, not trustworthy.