First Horizon Bank E Commerce St, Hernando

I stopped in the Hernando branch today, Friday, April 15 around 3:30... and I'd like to nominate the teller that was there for employee of the year. Her name is Keesha. She was the only teller and helped 3 of us inside and knocked out 2 in the drive through simultaneously and had nothing but a smile on her face the entire time. I hope she wasn't smiling to keep from crying 🤣🤣, but she was handling business in there like champ today! I hope someone high up in the organization sees this and recognizes her efforts. As a business owner myself, it's rare to find someone with her customer service skills these days.

I have had the worst experience with this branch and their supposedly "operating hours". I was at the drive thru of this branch to make a deposit. I arrived at 8:55 and waited until 9:03 before I had to leave to get to my work on time. Although their posted hours are from 9-4 and even though there were cars in the parking lot no one opened up the drive through. This has happened several times. If they are not going to open on time, then they need to repost their operating hours. My time is valuable and limited as to when I can get to the bank.

This branch used to be great but ever since swapping over to the First Horizon name it’s been a different story!

Great group of people to work with.