First Horizon Bank Asheville Hwy, Knoxville

Wish I could leave a 0 or negative because they sure don't deserve a 1 star. Charged my Fiancé $8 to cash a $50 check that is drawn on this bank, basically stole 16% of her birthday gift because they want to be a**holes. Sent an email to First Horizon customer service and they clarified with the following statement... Thank you for your inquiry. Whether or not this can be done is at the branch's discretion. Thank you, Daren Djirikian Customer Solutions - Messaging Monday - Friday 8 am to 6 pm ET Saturday 8 am to 4:30 pm ET First Horizon So in other words, they are allowed to charge just what ever they want to with no limits and no set policy. This is outrageous and really should be looked at by FDIC, Consumer Financial Protection Bureau (CFPB), or Comptrollers Office (OCC).

This has been the biggest joke of a bank I have ever had the displeasure of dealing with. The customer service representatives completely lacked knowledge, understanding, and cooperation. I called twice and received no help from either csr. I will be going this morning to pull my money out and go elsewhere. Horrible bank.

I was the guard here at this bank for practically 2+years, almost my entire career as a guard, and these ladies are just WONDERFUL AND THE BEST LADIES to work alongside as a guard. They looked out for the guards as much as the guards looked out for them. Anytime there was a special event, or birthday going on, you knew without a doubt that they were going to go all out. The ladies there were extremely sweet, friendly, and just straight up funny/hilarious at times. Kristi, Allison, Tammy, amd April. I'm going to miss working alongside you as your guard. I'll be sure to visit/see you ladies if I'm ever in the area.

If I could give 0 stars I would. What a joke of a bank. Was with them for over 8 years. Never good service. Never happy with customers or anyone else. Tried to get simple change and they told me I couldn't get change unless I was a commercial account. All they want to do is charge for every little transaction. With a great credit score and being a long term customer they wouldn't even help me with a loan. Well excuse me. They offered me a loan as long as I had 30% down. And would then only loan 60% of the total cost. What a joke. After choosing to close my account, they didn't even close it the day they said they would afterimage had been told it would be closed. They then added 7$ charges monthly without my knowledge to this "closed" account. They then sent me to collections which is attacking my credit now. What a joke. Never an appology. Never once were willing to make it right. Even after admitting they should have closed the account. They just "forgot" on a Friday. The account manager said " I was in hurry to leave on Friday and forgot." Wow! And I have to suffer. Never once did they offer to make this right. Told me to go to collections. Omg. Wow.

April, Tammy, Allison, Christy and Angie. First name basis and always a smile no matter what. I love these ladies to the moon and back. I’m wary of these negative reviews because what I’m reading does not match up with what I have always experienced when I come in.

I've been dealing with this branch of First Tennessee Bank for over 20 years. They are a great bunch of down home people that you can talk to, and have always done a good job for me. - David Smith

Hardly have to wait in line and the Tellers are always nice and friendly!!!!