First Horizon Bank Gallatin Pike, Nashville

I had the wierdest experience at the drive thru just about 10 minutes ago. I pulled up, only car in the drive thru, sent my deposit thru the tube, and sat there. No acknowledgement I was there or anything. I waited 5 or 10 minutes, then went inside because I thought the tube was broken. There was one person at a desk with a customer svc person. There was only one teller but she was just chatting with the guard. No other persons in there. When I walked up she grabbed my receipt, handed it to me and said they were short staffed? Strange, almost Twilight Zone kind of experience.

I usually go to the Woodland Street location and today with my business I had a very important conference video call I had to be on at my store . Everytime I come here it always takes me atleast 20+ minutes . Today was no different . I arrived 2 minutes after opening and there was a gentleman that was already there . I had a simple deposit and change order.. I finally left over 20 minutes later.. SERIOSULY you guys need some more intense training if this is acceptable. Unfortunately I am forced to have to come here Saturdays since Woodland Street is closed then.. I know this review probably won't matter and I usually forego leaving reviews but I wish something would be done. The employees are kind but they OBVIOUSLY need more training if they take that long for a simple transaction !

I needed to cash a check on Friday and was greeted by the rudest manager ever still didn't get the business taken care of had to go to another bank because the manager at that location was incompetent and did not know what he was doing had to file a complaint against him

I came into the branch to open an account and I was welcomed with such friendly faces! It was a little busy, but I didn’t mind at all because the manager, Mearleen , asked me what she could help me with, even offering me coffee and water. Then she walked me over to her banker to start my account! All I can say is that this was an amazing experience

One teller working both drive through and inside line. Bank is backed up. Other employees are comfortably sitting at there desks able to help but have there thumbs up there butts. Laziest bank ever. Wish I could transfer to regions. Update. The security monitor saw my posted complaint. She seems to have more attention to customer satisfaction then the remaining employees. The lady that did handle my deposit was very sweet.

Staff not knowledgeable even the manager marlen is not equipped to do the job. After explaining to them several times they were pulling the wrong information they kept telling me I was wrong and refused to help me cash a check. Now at another branch and they are counting my money as I type this. If you dont have a account here please avoid. They aren't courteous but they know everything even when they are wrong. Spent over an hr here and only 20 mins at my current place and they are starting that I received the wrong info at this branch. The workers here aren't too bright and customer service sucks... not to mention I've cashed checks at other branches no problem. Ugh! I should've never wasted my time going here. Update: as of 11/9/18 3:00pm Tried to give the bank another chance today, always the worst experiences with the tellers. I will now drive to hendersonville I can't do the unprofessionalism exhibited by the reps of this bank. No consistency in the information given from the reps (different info EVERY time)... Im done... I'll drive 20 mins to avoid this headache

I came into the bank quite upset because a transaction was not completed as it needed to be as I am purchasing a home. Me. Jasmine Patton recognized I was upset and set out to make this right any way possible. She was able to get the documents I needed and sent them to my mortgage company along with a letter stating why there was a mix up. Great customer service!!!

I am rating this bank a 2 because I put some money in the ATM and it took the money and then said transaction canceled. I called the bank the next morning and even went to the bank twice and nothing was resolved. It is now 11 days later and nothing is still resolved about my money that was deposited into the ATM and the day that I went twice to the bank when I left the guy Mason did not make me feel like it was going to be solved and when I stood up to leave. I told him that I might as well take that money as a lost and he said no, no, no but I was so right. I am disappointed in this bank and will be closing my account with them. Mason also told me that they only balance they ATM once or twice a month. I have spoke with the bank manager and no luck. She is asking me do I want her to file a claim which I thought a claim would have been processed 10 days ago from the day I went into the bank on 04/15/19. he manager is asking me did Mason file a claim which I do not know because he never gave me any paper trail saying so. I am so out done with this bank and I DO NOT, I repeat I DO NOT recommend this bank.

The last three visits have resulted in extremely long wait lines and seem to be constantly understaffed. Please pull it together, I like you guys aside from that. Follow up: The bank reached out to me twice shortly after my review and assured me they would work on rectifying the problem. I was just there today and to my delight the wait was short and I had pleasant experience.

Switched to this bank from Regions because of superior service. They are very nice and helpful. Have used this bank for standard mortgage, personal and business checking, and home equity line of credit, with total satisfaction.