First Horizon Bank W Congress St, Lafayette

Worst telephone customer service in the history of banks. Over the last 8 years, my password has suddenly stopped working a dozen times or more and no matter how much information you give them it is never enough. Even on a business account, they want your personal social security number (which if not illegal, it should be), then your EIN, then your account number, then they start quizzing you about transactions, then if you get past that they claim there is a code on the account that you must give them. They simply could not care less about helping you as a customer. The representatives are smug and pretentious, not caring at all if you go away with no assistance. This is so sad because the branches are as good as gold. But the phone line people are simply horrible. Perhaps First Horizon Bank will perform a much-needed house cleaning of those horrible, unhelpful, phone people.

I went open a checking account online, it says This account opening process will only take a few minutes to complete. You can also save and retrieve the application later if you need to. We welcome all applicants who reside in Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, Tennessee, and Texas states to apply online. You must also be a United States Citizen to apply for an account online. For all non-U.S. Citizens, please go to your nearest branch to apply for an account. They took my application got photo id and documents signed, then they tell me I have to live within 60 miles of a branch. as you can see it says nothing about this. You would think that the computer taking the applications would notice that the address you are applying from is not within 60 miles of a branch. Its a simple programming issue. I called to complain, I could not get anyone within customer service to answer the questions. I just kept getting the run around and excuses. I asked for someone over this department to discuss the issue with. They would not give me any contact information for anyone higher up in the system. They wasted my time for 3 days. So I would avoid this bank.

Every Christmas this bank is always decorated so beautifully! There is even a chair for a photo opportunity! Small bank feeling. They know most customers by name. Even if they don't know your name, they will make you feel important. It's not just the small talk either. It's the smile, the looking in your eyes when they speak to you. Great hours. The drive thru stays open longer than the lobby. There is a separate drive thru line for the atm traffic. It's covered and you don't have to leave your car.

My husband has banked with Iberiabank since 1998, he added me a few years later after we were married. Our branch was closed and our account moved to another branch. When that happened we noticed our checks were being re-ordered, and returned. Some days as much as $250 in overdraft fees. The area manager Ms. Kay commented at one time that "there sure was a lot of money going through our acct. Some years we had ad much as $5000 in overdraft fees. It was always ok until I threatened litigation. When I did that they decided to close our acct. I went through the proper chain of command asking for help and other solutions. Still unresolved, but not quite finished. We opted out of the overdraft lawsuit in 2012 but we won't opt out again.

Wow, where to start- you cannot change your address over the phone or online; you must visit a Branch in person. Kind of a catch 22 if you move where there are no branches. The managers at the Tower branch in Lafayette are a joke, They do not care about helping anyone, customer service or basic decency. They do enjoy exercising petty little power trips. Iberaibank has closed 22 branches this year. what does that tell you?

Worst customer service. I called on different banks to get a commercial loan. Every other bank in town was so nice and helpful in taking care of me. This bank transferred my call over 4 times. I was put on hold for 25 minutes and then transferred to the number I originally called. So many other nice banks in town....don't waste your time with this one.

Ruined our credit! Stay away from here. These people are sweet but no two reps can give you a similar answer to questions. I am paid 3 months ahead and got delinquent notices in September when I was paid thru Dec! They did this to us in March as well. Not to mention if I call trying to fix the issue one rep says they can't help me because I am not primary on the account but if I hang up and call back I get all the info I need. Some people have refused to assist me because my husband gave no consent. IF YOU OR YOUR SPOUSE WORKS AND THE NON WORKER IS PAYING BILLS STAY AWAY FROM HERE OR YOU WILL REGRET EVERY POINT YOUR CREDIT DROPS. 28 points for my husb & 24 for mine because they applied my payments to principal despite my memo & verbal requests on their own and charged us late fees for months with no notices.

Terrible customer service. Unresponsive, not very upfront with their terms and conditions.

Don’t go through the drive thru unless you have nowhere else to be