First Horizon Bank Alabama Hwy, Ringgold

First Tennessee Bank never disappoints. I've been an account holder for over 12 yrs and their stellar customer service is why I stay with them. Whether by phone or in person, their agents are always knowledgeable, courteous & efficient. For example: I've misplaced my debit card several times over the years & all it took was a phone call to cancel it & then to visit any of their physical branches to have a new one issued immediately, and no additional charges. They will mail a new card if you want, but picking one up was faster. On the few occasions that there have been suspicious activity on my account, it is quickly & courteously rectified. I originally chose First TN b/c their physical locations were open later & on Saturday's. Their hrs have changed, however with their new ATM's at each locations, cash deposits are immediately credited & there are no forms or envelopes to bother with. Same day check deposits are credited at midnight if you deposit them by 9 pm. I use their online mobile app frequently & find it very handy & user friendly. It also has lots of added features like budgeting, scheduled bill pay & spending tracking.

Poor Customer Service today 09/09/2021. My daughter sat at the drive thru even pushed call button it was an open lane and no one ever came to window. She Sat in line for 10 minutes. She decided to go to another branch. Maybe they need to hire better workers.

People doing there job as well as a company will let them. As the people there are great they do a great job some of first Tennessee’s policy’s are garbage just like any other place of Business but with out those policy’s they would be unprotected so with that being said I’ll always bank there not Only are they protecting themselves they’re also protecting me thank you First Tennessee

First Tennessee is the best Bank in the Southeast. I especially love this particular branch. Great people who know you personally and they deliver awesome customer service. So glad I switched to First Tennessee.

Deceptive practices. Bankers can cut off your online access and the bank system will say you closed your online access when it was indeed not you. Poor security. Poor customer service. Especially the rinngold and St. Elmo branches. Branches have far too much control making it whereas the bank overall when you call when cannot help you. You constantly have to ho to a branch you opened your account at. Calling customer service....cannot undo a hold or closure by a branch. This bank is a joke. I am in the process of contacting the FDIC, FTC, And BBB about this bank abd it's practices.

I am a new member, relatively speaking, of First Horizon. Based upon my experiences thus far with First Horizon, to include all local locations, specifically the Ringgold location, and the online services and First Horizon smartphone app, I am highly impressed. The staff already knows my name and to say that they are courteous would be an understatement; which creates the hometown feel that I have been searching for in a financial institution. Well done.

Worst customer service ever at the Ringgold location and the Customer Service area I was transferred to. Why does the branch have to transfer you for Customer Service? I will be changing banks and I have been with First Tennessee since I opened a checking/savings account.

Stephanie and the entire team are great.

They charge $7 a month to have a checking account unless you get a direct deposit fell on hard times with my savings account they charge $5 a month for it if you fall below a certain amount had a few dollars left in the savings account they charged me $5 put me in a -4 cent then turned around and slapped me with a $25 overdraft charge that they caused I will be closing all my accounts with First horizon Bank as soon as I can garbage corporate greed.😡🤬

is this place even a thing?