First Horizon Bank Towncenter Dr, Clemmons

Put security lock on our account out of nowhere, resulting in being humiliated on vacation having to actually call and figure out what was wrong. We have been all over the place and have never had this happen before. The service, the experience, this bank is horrible. We got stuck with them instead of Truist without a choice.

If I could give this Mickey Mouse operation negative 1 star, believe me, I would. Closed both of my accounts a few weeks ago to move to another bank (had not had a bad experience prior to this, just moved to the bank where my car loan is at to make it easier) and the simple minded teller only closed one account. Long story short.. I get charged TWO overdraft fees for things connected to an OLD (and closed might I add) bank account. I go in to reconcile and pay my debt MINUS the overdraft fee since the account shouldn't have been STILL open in the first place. Pompous and also simple minded branch manager "bargains" with me and says "I will meet you in the middle and drop one fee but I can't drop both. You should have known weeks ago that this was still open since that's when one of the charges occurred." Which is completely irrelevant because I shouldn't have to worry about checking if an account that was supposed to be closed is still open. Anyway, I end up paying the overdraft fee plus the charges taken out to go on about my day and let this poor woman think she "solved" a problem. Will never bank here again nor will anyone I know. Banked there for over a decade and got treated like a nobody when it counted. Poor business model and simple minded employees.

They automatically switched our accounts to them and then debit cards no longer worked, I called their customer service and they said they had no time frame for when it will be resolved. I assured them at the next business day we will be resolving it by moving our banking elsewhere

I deposited a business check and they had to hold it for five days. I just tried to deposit a teller’s check and the funds will not be available till the next day. This is not on the level of what other banks are doing. Suntrust made funds available same day for these same type deposits made by 4pm. Not being able to help me with my cash flow IS a deal killer. Im only there bc Suntrust sold out. Im on the way out!

If I could give this place zero stars, I would. The employees have not been taught what customer service is. I waited in the drive-thru for 10 minutes before having to call them and ask for service. Then the teller made me feel like it was my fault for not pushing the tiny white button that is not labeled. They have put my money into strangers accounts and I have had to figure out their jobs for them. They rarely answer the phone when I call them and we all know its not because they are with customers. (I have never seen over 2 customers in there at any given time.) The service in the Yadkinville branch is amazing though!! They are spot on with their customer service. Maybe the Yadkinville manager should come teach these ladies in Clemmons how to do it.

The worst bank I ever had, the services is bad and the people who work there are unfriendly and they just don't want to help the customers. Also the phone services are bad

Phones don’t get answered. I’ve been banking here since it was southern community and every single time it’s gotten bought out the general service and customer care goes down.

Rude! Like they are doing you a favor by taking your money! Really! What happened to customer service?

Very pleasant personnel. Knowledgeable and very willing to help.

Suddenly changed policy on me horribly impacting my business.