First Heritage Mortgage Jermantown Rd, Fairfax

Mike Filan is as professional as they come, knowledgeable, responsive, and always provides answers to nervous clients along the way. Can't imagine ever NOT having a seamless transaction with First Heritage. 👏

We have been working with FHM for the past few months. Overall the process was fine until the closing of our home. Once we communicated our concerns, FHM did a great job of assisting us and making sure we got the help we needed. I would like to give a special thanks to Mr. John Russell who assisted us throughout this process (203K loan), and worked hard to rectify mistakes made that would have negatively affected our closing. I would recommend that any home buyer, no matter which mortgage company, to do as much research as possible so that you are aware of all of the rules & regulations for your loan type. Self advocacy goes a long way in the home buying process.

Ken and his team, along w/ Realtor Michelle Gurko, provided a first rate, professional buying experience. They explained in detail, what processes would be, what timelines would be, and what was needed of me. The detail in their professionalism was evident, and made this process less stressful and more enjoyable in searching for a house. I highly recommend them.

Unorganized, Disrespectful, Rookie-like Operation After 4 months of processing and false hope, First Heritage told me on Thursday 4/16 that the underwriter had accepted the last document being processed and according to them it would have been the last hurdle, and TODAY, 4 days later, they called me to say “sorry, your loan will be disapproved”... no explanation, no answers to my questions, just like that! It offends me greatly, that any “reputable” company would operate with such disregard for respect and basic human interaction. For the last four months, I have diligently provided everything in my power to complete this process, sometimes even submitting the same documents multiple times to multiple people. Red flag after red flag I would just support their incompetence by giving them the same documents I had given them before, because I honestly thought they had my best interest in mind. I really don’t like to tell you to avoid doing business with them, but you should not, unless you enjoy not knowing what’s going on and repeating the same thing expecting different results. My husband took 30 days of leave in order to close and move…and yes you guessed it…his leave ran out, that was in FEBRUARY 2020. First Heritage called me THE DAY BEFORE THE CLOSING, to tell me…yes, you guessed it, SORRY MA’AM WE ARE NOT READY TO CLOSE TOMORROW. Then a couple of weeks after that my lease ran out, and yes you guessed it once again, I HAD NO PLACE TO LIVE. Yes, I am not an attorney, and my husband and I have made our share of mistakes in the past, YET we still have an “Good” credit score. But we have had only good faith, optimism, and patience during this process, despite First Heritage’s Charlie Aldinger’s random abrasive and unprofessional comments and attacks. I also work with customers, and I try my best to treat them as I like to be treated.

Liz was great to work with. She was very quick with her responses and answered all of our questions timely. Her team was on top of the deadlines and made sure we had everything we needed.

Smooth and convenient loan process. Highly recommended.

My husband and I just purchased a new build from Stanley Martin at Parkside @ Westphalia about a week ago and we couldn't be happier. Thank you Jeffrey for your patience and quick responses from start to finish. You were a God send. We worked with several loan officers throughout the process so a special thanks also to Brad and a very, very, very special thanks to Samantha. No matter how many times (and it was ALOT lol ) I called or emailed her for an updated "Loan Scenerio" sheet, Samantha was always so very patient, accommodating and timely. Brea was our sales manager and she's simply the best of the best!!!! Always professional, kind, knowledgeable and responsive. If you ever get a chance to work with her you won't be disappointed. When Brea was not available Nick and Karen was always so helpful. If you're looking for a new home at Parkside please stop by to see one of them.

From beginning to end, our mortgage process was informative and straight forward. It is daunting to gather all the required information required to secure a loan, but FHM uses easy online methods for uploading files and great back and forth communication to clear up any questions. I will refer them to family and friends in the future.

Mike Filan of First Heritage Mortgage is amazing!! It's always a smooth transaction with him, I never have to worry about anything, from start to finish.

FHM Was very responsive to me. Being that I was having a new home built there were many changes and set backs. But FHM, was on point in answering all my questions and getting back in a timely manner. Thanks Tom, Aaron, and Amy! -Sade