First Hawaiian Bank Kapaa Branch Kuhio Hwy, Kapaa

Only had the account for a month and my money was frozen for no reason over the weekend; then they charged my account what I tried to take out; but never got the funds. The Branch manager is always hiding with the phone in his hands and has No Information about anything. Gather Federal Credit Union is a great bank; has them for 3 years and still with them.

They're ok. I banked there for over a year. Not the friendliest staff in the world but they're not rude either. No banking phone app. You pay extra for online banking. Hours are not convenient if you have a job. Good luck getting there after work but before they close at 4pm on weekdays. They stay open till 6pm on Friday though so that's when it's crazy busy. I closed my First Hawaiian accounts and now I really prefer Central Pacific Bank in Kapaa. They are more inviting and have much better hours, open till 6pm every weekday and even open on Saturday and Sunday until 3pm! Their mobile app is great and you can just photograph your checks and deposit to your account if you cant make it to the bank even! I am happy I made the switch.