First Hawaiian Bank Aina Haina Branch W Hind Dr, Honolulu

Since the retirement of this branch’s longtime manager, this bank is like any typical “institution”. Lois’ presence was welcoming and so very efficient, even chipping in to help tellers when a line formed. As a result the employees gave off similar energy. Gone are the days when entering the front doors felt like a ohana. Presence of current manager is non-existent and the replacements of regulars (who have retired or moved to other branches) almost feels like they are hiding from customers. The tone of Attitude, morale and energy all start at the top and trickle down. Will give Kahala branch a try and see if it is any better. Sign of the times I suppose.

Excellent location. Great service provided by the tellers, who are really professional, and provide great service to their customers who they treat individually and with respect. I can tell they're really trying hard, which differentiates them from other banks. 5/5 stars.

It is sad to say, Mr. Knight is correct. This location has the worst tellers and service they need some customer service training, maybe a new branch manager would help or maybe a new staff would be better. It seems like the staff has been there too long and are too comfortable and just go through the motions. They are the bank that says "What"? not "Yes".

I was very pleased with the way Lois, the manager, solved my problem. Very friendly, professionally and very thoroughly. Teller was nice and helpful. Great bank, great manager. Howard S. Luke

Worst service from tellers of any FHB bank I have been to. And I have been here several times. Its worth the extra drive to go to hawaii kai or Kahala branch.

They have always been courteous and helpful to me. I would recommend First Hawaiian bank to anyone 👍