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First Financial Credit Union - Silver City Superior, Silver City

3.8
(10)Loan Agency
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2290 Superior, Silver City, NM 88061, United States

+1 505-766-5600

https://www.ffnm.org/

  • SaturdayClosed
  • SundayClosed
  • Monday8:50AM–5PM
  • Tuesday8:50AM–5PM
  • Wednesday10AM–5PM
  • Thursday8:50AM–5PM
  • Friday9AM–6PM
CLOSED
    First Financial Credit Union - Silver City 01
    First Financial Credit Union - Silver City 01
    First Financial Credit Union - Silver City 02
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    Reviews

    3.8/5.010 Reviews

    D

    Dr. Mark Faulk
    2

    Rough start with a disrespectful teller "helping" a more polite teller. The disrespectful teller made unprofessional decisions that appeared to be made based on my appearance ("we don't know that he's a doctor") when I asked to have my title added to my account. She then tried to cover her behavior by actually finding out the rules? The district manager was helpful in finding a solution; the branch manager appeared to be defensive and in a hurry to get off the phone. Will wait and see if I'll continue to bank here.

    Response from the owner

    Dr. Faulk, thank you for your feedback and we apologize for not meeting your needs. May we contact you to address and resolve your concerns? If yes, please message us your contact number and the best time we can reach you. Thank you

    J

    James Jones
    5

    My initial review was seen by the branch manager and he personally called me to correct the issue. The main issue I had was fixed and I was refunded. I highly recommend by passing the ABQ customer service personnel and speaking directly to someone at the branch. Ryann- I called this morning trying to explain that a company was pulling out an unauthorized amount and I had resolved the issue with the company, that the refund will be posted. Just over $300 will be placed back into my account. I told the agent that this amount being pulled had caused my account to have non sufficient funds but because the NSF fees were due to the other transactions, I will not be refunded the fees. The agent also stated something about me using my first time refunds last year. That instance was the same issue but I wasn’t aware that they only give refunds once.

    Response from the owner

    So happy to hear we were able to get this corrected. Thank you for being a member of First Financial!

    E

    Eva Herrera
    5

    Great place to bank. Very friendly staff. Want to especially say Felicia was super helpful and professional with us. We had a few transactions to do and she helped us and was very patient with us. Thank ou for the great service.

    Response from the owner

    Thank you, Eva! We appreciate the kind words and your membership!

    A

    Amanda Bigbey
    1

    We have used this bank for over a year now. At first they were fine. But as time has gone on, they have allowed our account to be overdrawn every payday. We will keep track of our money then come payday we are overdrawn again. So this last payday we tested them. Went in on payday and asked what purchases have gone through. Had 3 out. 2 went through. So I pulled all our money out but kept money in our account to cover our gas purchase plus 20 extra. We have not used our card in 5 days. Went to check on our account. Guess what we are overdrawn 200 dollars. Why? So we will be banking elsewhere.

    L

    Liz Wheels
    1

    We opened our checking and savings accounts June of 2017. We went there because at one time years ago this was a great financial institution when located in Bayard and in Silver on Ranch Club Road, where their staff was always eager and happy to help their customers. We know people come and go as many have retired but it seems that this new batch really does not know the meaning of “true customer service” as I say this for many reasons. At the time of opening we were told that with our debit card we could not exceed more than 12 ATM withdrawals per quarter with out a fee and that every withdrawal fee from a foreign ATM would be credited back to our account. Well guess what? Since opening our accounts June of 2017, we have only used our card at two foreign ATMs and have been charged a fee from the host bank($3.00) along with a fee from our credit union($1.25). So I called the customer service center in Albuquerque to get these fees reimbursed to be told that because I had not gone into my account online at least once per month and also, that I had not used our card for purchases at least 12 times during the month they could not and would not reimburse these fees ($8.50 total). So to all of this, we say goodbye!!

    S

    Serena Murillo
    5

    Ninette is always friendly and goes above and beyond to help me.

    Response from the owner

    Thank you, Serena! We appreciate the kind words! We will be sure to let Ninette know! Thank you!

    C

    C W
    1

    Paid off an auto loan at First Financial Credit Union (formerly Chino Federal Credit Union) and this bank has yet to give me my title. It's been over six weeks. No late payments- this loan was actually paid off two years early. Every time I call to check on it, I am told to keep waiting. I will never do business with this bank again. Chino Federal Credit Union operated much more smoothly and efficiently. Ever since the switch to First Financial it has been a mess.

    S

    Shannon Horcasitas
    1

    They have messed up my account so bad. The teller put payments in the wrong account. Didn't post my payments correctly and the bank still made me pay for the tellers mistakes!

    p

    pamela williams
    5

    I received great fast personalized service. Special help in my having filled out a form incorrectly.

    Response from the owner

    Thank you, Pamela!

    F

    FREDDY BENCOMO
    5

    The ladies at first financial are terrific.they help me everything.

    Response from the owner

    Yay! Thank you, Freddy! We appreciate your kind words.

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    FAQs

    • 1. How to Connect with First Financial Credit Union - Silver City?

      You can contact them at +1 505-766-5600 or enter their official site and submit your application form.
    • 3. How Can I Apply for a Loan from First Financial Credit Union - Silver City?

      To secure loans from First Financial Credit Union - Silver City, you can submit your application form on their website or visit their physical store. You are likely to drive your car there when getting a title loan. Visit our website to obtain detailed information about car title loans for bad credit.
    • 5. How Should I Do When I Fail to Repay My Loan?

      Missing payments on a loan can even lead to seizure of assets or wages. Connect with your lender when you fail to pay back the loan.
    • 2. How Do I Find First Financial Credit Union - Silver City?

      Their store is located at 2290 Superior, Silver City, NM 88061, United States. Open a Maps app and get driving direction to First Financial Credit Union - Silver City.
    • 4. Is First Financial Credit Union - Silver City an Agency or a Lender?

      First Financial Credit Union - Silver City is a Credit union helping you out of financial emergency. Enter our website to get online personal loans for unexpected expenses.
    • 6. Does First Financial Credit Union - Silver City Offer Loans for Bad Credit Ratings?

      Yes. You still have chance to get loans with First Financial Credit Union - Silver City even with poor credit. It is also available to get installment loans regardless of your credit scores via our website. You can also learn more about a personal installment loan on our website!