First Financial Credit Union Hardwick St, Lakewood

Extremely poor customer service. It's September in 2021 all the banks are fully open even thier other branches are still open , but this location in Lakewood is still by appointment. OK so I made an appointment drove 30 to get here and no one is at the branch. I called customer they answer 30 minutes later but still can't go inside to get my money Extremely poor customer service. I think I'm gonna find a better credit union.

Unfournately, I have to change my review of the customer services at this particular branch to a one. This branch fails to take care of it's customers needs and the services is non-existence. To include, the ATM machine continually malfunctions or is closed forcing its customers to use another ATM. POOR POOR POOR service.

PLEASE FOR THE LOVE OF GOD GET A CHASE ACCOUNT AND CALL IT A DAY. please do not waste your time and money . First Financial CU is at best an inconvenient place to bank at its worst the DEEPEST CIRCLE OF HELL . I got an auto loan with this credit union and every month they invent new ways to charge me an additional $35 more than my car note. They literally make things up. once they charged me for a bad mailing address when i use the same address as my mother (who has been a member for years). They don't report to my credit which might be a blessing in disguise because despite me putting ample funds in my account each month for my car payment the transfer always seems to fail. You literally would spend the same amount of money dealing with a real bank like chase , wells fargo etc plus you would save yourself so much time in dealing with customer service agents who" just cant help" you. After months of taking additional fees with no efforts on FFCU's part to rectify anything I'm am done! Whats funny is credit unions have this reputation of being helpful because they are smaller they "care" more. Nothing could be further from the truth i have never felt so unsafe with my money and my credit. I implore you to bank elsewhere.

At this point I would give it less if I could, I put up with them for far too long. Now when my wife gets a loan to pay off her credit cards, they add an insurance... which unfortunately she needed to use... she is unemployed and the insurance she is paying, somehow is not applicable to her... I've never come across that in my LIFE! How you gonna sign someone up for insurance, charge them, and then deny them the perks???

I love this credit union everyone is so helpful, friendly n curtious n they know u by your name.😀

I always enjoy my experience here. Everyone is helpful and friendly