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First Financial Credit Union W Peterson Ave, Chicago

3.8
(10)Loan Agency
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2942 W Peterson Ave, Chicago, IL 60659, United States

+1 773-565-2000

http://www.firstfcu.org/

  • Saturday9AM–12PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday11AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
    First Financial Credit Union 01
    First Financial Credit Union 01
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    Reviews

    3.8/5.010 Reviews

    N

    Nicole Hunter
    5

    FFCU has been so very helpful to me whenever I come in for anything. They have great customer service here. Sonya and Irene went above and beyond to assist me with help getting financed for an auto loan. Thank you again FFCU for having such a helpful staff. Highly recommend this credit union.

    Response from the owner

    Nicole, Thank you so very much for taking the time to share your feedback on the Credit Union and your recent experience with Sonia & Irene. We're thrilled to hear it! We greatly appreciate your membership and the trust you place in us. Please do not ever hesitate to reach out should you need assistance. Dan Butterworth VP Member Experience [email protected]

    E

    Edwin Ramirez
    5

    First timer here and Irene was excellent. Fast communicator, very outgoing and kept her words as promised. Closed on the deal ahead of time. Highly recommend!!

    Response from the owner

    Edwin, thanks so much for taking a moment to tell us about your experience with Irene. We're thrilled to hear about it! Please don't hesitate to contact us with any questions or if we can ever be of assistance. Dan Butterworth VP Member Experience First Financial Credit Union

    Y

    Yamile Jimenez
    1

    I have been a member with them for many years already. Along with my family that has been a member with then having 3 car loans and credit with them. I also had a car loan with them and a personal loan that I was paid before the maturity time. I came back as a customer asking for a P Loan and they were asking me for paystubs when I'm a business owner and I don't get pay with pay stubs. Saying that I gave them proof of my income showing all my bank account with positive balances and good money there but that wasn't sufficient for them because I didn't have a pay stub. SO they didn't get back to me to help and they just stop giving me communication about it which I felt not so important for them. So I'm demonstrating that EVER since they change the staffing they are careless with the "members" they don't care about giving satisfaction for any of us. We miss Nancy & Ariana Thanks Lori Maloney for ignoring the customer needs. As a Branch Manager you need to work on customer service and sources to help the customer with better understanding.

    J

    Joseph Kopke
    4

    I initially wrote a bad review but actually, FFCU worked hard to make things right and almost all of the people I ended up working with were very helpful. Thanks for taking time to help me, figure things out, and make things right.

    Response from the owner

    Joseph, Thank you for taking time to provide your feedback. We're sorry that your experience didn't match the expectation set at the dealership. We also appreciate you taking time to discuss your experience with Sue and giving us the opportunity to resolve your matter. Thank you, Dan Butterworth VP Member Experience

    M

    Mary Ann Russell
    5

    Proverbs 18:24 - A man that hath friends must shew himself friendly: and there is a friend that stickers closer than a brother....First Financial Credit Union has been that unto me each time I have called for advise or help and I Thank You!

    G

    Gustavo Rodriguez
    5

    ***Update*** Management team reached out to us right away and cleared everything for me and my mother in-law. There was definitely a confusion and with everything cleared up, we are really happy that we came to First Financial Credit Union. I would suggest asking questions no matter how uncomfortable it can be sometimes. I am glad there was someone there that speaks Spanish that explained to my mother in-law a second time. ***Update*** I spoke to a rep via Phone letting them know that my mother-in-law wants to open a secured Credit Card, and they gave her something else. Over the phone, they told us that there are Spanish reps that will be able to help her with the language. This is unbelievable!

    Response from the owner

    Hi Gustavo, this concerns me. Unfortunately, we do not offer secure credit cards at this time but I would like to work with you to better understand what happened in this specific scenario. Would you kindly email me at [email protected] and I assure you we will research this matter and help make this right. Thank you, Dan Butterworth VP Member Experience

    G

    George Vado
    1

    THIS CREDIT UNION IS NOT "slowly going down the drain" IT'S ALREADY GONE. I refinanced TWO cars and obtained a loan with them. I paid each one ON TIME and NEVER MISSED A PAYMENT. I applied for another loan after completely paying for the last one. A week went by and no call, no email. I called after a week and a half to get a status and they said they would call me. NO CALL. I emailed James who works in the Loans Department and he finally told me that my application was denied automatically by the system and that he was going to look at it. Another week went by and NO CALL, NO EMAIL. I emailed James and he almost immediately told me that there's nothing he can do. WHAT A JOKE. THEY HAVE NO RESPECT FOR THEIR MEMBERS AND NO COMMUNICATION SKILLS.

    B

    Bane Nikolic
    1

    Not at all organized place! I wanted to apply for car refi loan. Called them, they got all my info, told me to apply online, which I did. They ran my credit score (north of 800) and then never called me. After leaving voicemails I finally got someone on the phone to tell me that even though everything looks great with the credit application, I can not be approved because I don't live in their area... something they could have done during the first call and save everyone a bunch of time and hitting me with a credit check

    R

    Robert Ostrow
    1

    As others have mentioned, FFCU is slowly going down the drain. Every time I walk-in to either branch, there is always a new employee.... Why are all the seasoned employees leaving???? It's so frustrating when a new employee doesn't know how to process a simple transaction! I used to love transacting when all of the older staff worked there, now it just SUCKS! Good luck trying to get someone on the phone, YOU WILL BE ON HOLD FOR HOURS! The customer service is mediocre however, I blame management as this is their responsibility. Their mobile application is horrendous and their website is TERRIBLE. Nonetheless, if you want to join a credit union that is stuck in the old ages, then join FFCU!

    M

    Mensah Family
    1

    Many people would choose a credit union to have a more personalized banking experience, tailored to help you achieve financial wellness- something that would not be received at a traditional commercial bank. However, do not bank at First Financial credit union if that is what you are looking for. Sadly, we have banked with FFCU for over 8 years and I must say that we will soon change establishments. We must wait on hold endlessly to speak with anyone. Oftentimes, they dont even answer the phone. Furthermore, the representatives are rude and accusatory. Additionally, it is impossible to reach anyone between 1p Saturday afternoon to Monday 9am. Also, we must incur atm fees due to the lack of associated atms and mobile deposit isn't available. This bank lacks all modern conveniences.

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    FAQs

    • 1. How Can I Connect First Financial Credit Union?

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    • 5. What Should I Do I Cannot Pay Back My Loan?

      The best way is to discuss with your lender at first and think of a solution for both parties.
    • 2. What's The Address Of First Financial Credit Union?

      First Financial Credit Union is located at 2942 W Peterson Ave, Chicago, IL 60659, United States. If you wan to visit them on the spot, just use the map to locate a way to get there.
    • 4. Is First Financial Credit Union an Agency? Or a Lender?

      First Financial Credit Union is a Credit union. Or you can directly find CocoLoan, which is a loan broker, can help you establish connections with 100+ lenders to get multiple loan options like guaranteed installment loans, look it up on this page to find out more.
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