First Financial Bank N 16th St, Orange

Currently sitting in their drive through. I've been here for nearly half an hour and only 2 vehicles have left. Normally when I bring my PawPaw he's in and out, but I dread the days we have to waste away in the drive through bank. He has the patience of Job but I do not. There are several other places in town I'd bank with before coming here. I guess with the money they're saving on tellers they can build that huge new bank a block away. Have a great Saturday ya'll! **UPDATE** people that got to the lane after me got helped first!!! Do NOT do business here!!!

Kristi and her team were very helpful through our home buying process. They went above and beyond the call of duty to make sure things went smoothly!

Everything was perfect! 10 out of 10! Kristi was always available, very knowledgeable, and professional. She does a helluva job!

Unfortunate their customer service call center is costing them business. I had a student loan accidentally set to go to my closed savings (completely my fault). However I called customer service where they assured me one the payment hit the closed savings they could then transfer it to my checking that’s still open with them no problem. Since this is how I was paying for book, school, supplies, and fees at school it was a huge deal this information be correct. They said they placed a note on the account and the lady who’d be working the account would see the note and the agent actually spoke to her directly so she’d know about it. I called everyday for the status of the transaction and every day I was told something different from what the original agent told me but still being ensured the lady would see the note and direct the deposit to the correct account. That was a week ago....nobody knew anything when I called the past 5 days. Today my school called....the money had been returned. If I’d just been told from the beginning this was not possible I would have just gone through the hassle and wait time of switching the account info at my school. Now I’m out the money, possibility of being dropped from classes, unable to buy the books needed and I have to switch bank accounts anyway(which I was going to do once the money was deposited anyway so not a huge deal just the fact I was told so many different things and ensured this wouldn’t be an issue. Closing the account and sticking with Bank of America! I have a few other reason but this review it long enough as it is.

Kristi was very great to work with, she made sure we were updated throughout the whole process and is super friendly

The service inside is top notch! You will be greeted by numerous employs. I prefer going inside to do my business and haven't had one complaint!

I bank here and they are incre slow in the drive thru... better have u a tank full of gas,,, cause u gone WAIT🤦🏾‍♀️ my overall experience while dealing with this bank is,,, big nice building, poor service,,, they put holds my money CONSTANTLY🤦🏾‍♀️i hate i ever opened this account...

Drove up to the window 15 minutes ago and handed the lady 2 deposits. Still waiting while I watch her chit chat with another customer through the window 😒 If you're in a hurry just dont bother!

Best bank ever and the staff are great too if I have a problem they will figure it out I'm very happy with them!!! 😚😍💋💕

Don't get a home mortgage with them. They are crooks. Can't say anything good about them.