First Financial Bank Riley Fuzzel Rd, Spring

The day after I opened my account I called to find out what new account deposit hold times are. I was told there is no holds for new accounts. OK great. I finally get my online banking stuff set up days later (which was a nightmare getting everything set up in the first place). Deposit my paycheck. Look at my account the following day. Shows my check in the current balance, but not in the available balance. Cannot find any info online, if there is a hold on my account, or how long the hold is. Called the bank just a bit ago to find out what is going on and was informed they have a 2 week hold on my check and no-one can/will be able to release the hold for the entire 2 weeks. This is unnecessary with the way EFT's are almost immediate these days. This really upset me because I have been a banker and have never had any bank put a 2 week hold on checks. Called my personal banker 2 days ago and still haven't heard back from her either. Setting up anything with this bank has been super frustrating. Received my debit card and went to activate the card. Did not have a way to set up a pin number online. Still have no idea how to set that up, nor does it matter. I will be closing my account once my funds are available. This is absolutely ridiculous. Don't recommend this bank!!!

DO NOT I MEAN DO NOT!!!! PLEASE SIGN UP FOR ANY OTHER BANK!!! I do not have overdraft protection on my account BUT THEY STILL ARE CHARGING ME OVERDRAFT FEES!!! They also wait 3DAYS TO PROCESS PAYMENTS so it will show your balance is current when in actuality ITS NOT! they ALSO CHARGE YOU FOR HAVING A NEGATIVE BALANCE ON TOP OF CHARGING YOU A NON SUFFICIENT FUNDS FEE!!

The staff are always super nice, prompt, and helpful! Very professional business and I love banking with them!

They seem like a great bank just need to expand there branches in Houston build more branches

They are very very professional, it is a pleasure and a pleasure to arrive at this facility