First Financial Bank W 86th St, Indianapolis

Wow. I went through the drive through to inquire about quarters (I need to do laundry and there were none at the laundromat). I sent my card and ID through and the lady comes on the screen and asks what I need. I tell her I need to buy a roll of quarters. I have never had anyone be as rude to me at a bank as she was. She immediately starts ranting to me that OF COURSE THEY DONT HAVE QUARTERS, THERES A NATIONAL COIN SHORTAGE. She then tells me that if I want to withdrawal cash, I should just go to the atm line because otherwise she'll need to check my ID and have me fill out papers and why didn't I do that in the first place??? Horrible customer service. I understand we're all stressed - corona virus and a coin shortage, but all I wanted to do was see if i could withdrawal quarters to do my laundry. A simple, sorry we don't have coins right now would have sufficed. This was 11:30am on 7/21

I love my First Financial Bank they look out for me . They let me know if someone different is using my account , they let me know if my balance is under, what it needs to be. Hope they never leave Indy. I trully depend on them.

This place is awesome. Had to get a new card and Sean Mullen did a great job helping me and in a very timely manner! I highly recommend this bank

Everytime I try to use this bank there is a problem. Only when I speak with the male teller. He's definitely not good at his job.

The personalized service has been invaluable. If they don't have the answers, they get them for you. Thanks FFB Team!

Awesome bank, with really helpful staff. Always have my back and willing to help me out