First Fidelity Bank - Quail Creek N May Ave Ste A, Oklahoma City

This is a review of one of the worst customer service reps, the Dolores Umbridge of FFB, also known as Debbie Birch. Literally the most unpleasant person to deal with. I've had the gut wrenching displeasure dealing with this creature twice now this year, each experience more disgusting than the last. For this one person, I would recommend ANY bank other than this one. The FFB culture has to be suffering from this one. Literally every other person I've dealt with has been awesome and pleasant, no complaints against them. Maybe consider not having this Ilse Koch impersonater in positions of authority?

Brenda Curtis rude and racist impression she told me you can’t use your phone while i was scanning the barcode you guys have to look at card designs, at the end she told me I look like I work at a hotel or casino because of the vest I was wearing.

Always nice, professional and helpful service. Customer service via phone or text is incredibly efficient as well. Wouldn’t want another bank here!

would recommend this location to ANYONE looking for a new bank. Linda, the manager, has gone above and beyond for my mom that has terminal cancer to make her banking needs easier these last few days. Thank you so much for making this situation a little easier!!!

The Manager Linda is the WORST-she REFUSED to accept my bank deposit!! How does your Bank Refuse to accept your Bank Deposit? Please Linda get some training!! Terrible service.

First Fidelity bank is a customer welcomed bank filled with a banking staff who goes beyond their duty to help customers who needs assistance.... I strongly encourage people to allow this bank to help you with your accounts, this banking team makes you feel so welcome when entering in or even in drive- thru the manager Mrs Linda is very efficient in everything she does along with her staff Mrs Chris, and Mrs Alexis I would like to give thanks to all of you who go that extra mile for your customers