First Convenience Bank Hewitt Dr, Waco

I'm in banking with First Convenience quite some time here lately I am not impressed. When did they start charging people have their money direct deposited into their account because that's what's happening to me when I call I can never get no one to answer the phone. Needless to say I will be changing Banks I am very dissatisfied

This bank play games with money so they can charge fees. Used to be pretty good but this is now bordering on fraud. Be aware of your balance coz they will play games. Lucky for me I have the screen shots this time.

So freaking slow! Always have plenty of people but they are too busy chit chatting to take care of you most of the time. Nice yes. They are very nice. But not efficient. I have to cash my check on my lunch and it takes FOEVER!!! Also they have a hard time listening. Gotta repeat myself a lot. Been with them for several years. The other branches are a LOT BETTER. And faster. Don’t go to the woodway one

I have been with this bank since 2005 and am very upset with how they profiled my husband (the store manager) and refused to verify his check. He had all the information and literally had to make a phone call to Wells Fargo but refused. She even made unnecessary commentary, rolled her eyes and he decided to be the bigger person to cash his check elsewhere then returned to deposit it. When returning she acted as if she didn't recall the encounter at all. There was no apology and there is a process such as call the bank, review the documents and so forth to verify a check. I have reached out to the district manager and hopefully this will get resolved. I see now why it is a 2nd chance bank and why people constantly voice their frustrations.

Would give 0 stars if possible this bank is a joke at best worst one ivee ever used

This is the best bank I ever banked with... Business and personal .. I really recommend it to every body ..

Wow! After a lil hiccup, the Branch Mgr, Rebecca, provided awesome customer service! Thank you Rebecca!! Greatly appreciated!

Why isnt it letting me start an online banking so i can check my account online instead of having to call my card just to see how much is on my card and in ny bank... Its really irritating.