First Convenience Bank N Beckley Ave, Desoto

Three times my sons account has had fraudulent activities once through Zelle and he do not have a Zelle account set up over $1,500.00 was taken out of his account and no one from Fraud caught the suspicions activity he was checking his balance he contacted the bank they gave him a hard time. While he was on the phone with the bank to have a new card mailed out someone took money from his account with the new card number so the bank change the card number again and remove access to online banking and will not allow my son online access. Then the bank put the money back and came back and took $350.00 stating they put to much back which is not true he still have not received that money. Then a 2nd time through ZELLE money was fraudulent stolen no access to online and no notification from the Fraud department still have not received all his money back. Now a 3rd fraudulent charges through cash app over 200 cash app withdrawals on the same day and no notification from the Fraud department and was told they do not have a lobby area where he can come and speak with someone and they have charged all these overdraft fees..This bank do not care about their customers.

I hate this bank. I wish I never took "advantage" of the $1 sign up cause this ENTIRE 1+YR them has been so disatisfying

terrible service took along time then they say my lane closed wait for next person then when i get there after i make the deposit i try to get change and she tells me she only has bills i have to wait for next teller i have gotten change many times and wherever i was they got me change what is happening at this location

If I could give this bank a -5 stars I would! I was wrongfully charged by a Airbnb and these people hit me for a overdraft fee. It took 3-5 business days for Airbnb to return the money and while I was waiting for that they hit me with a negative balance charge. They wanted proof that is was a mistake in order to get the overdraft fees off. Needless to say I told the supervisor I would pay the overdraft fees just so I can close my account you crooks!!!!

Very helpful the employee was on her business line git busy real fast and she quickly got another employee that was already prepared to GO..with the flow of TEAM WORK AND BACK THEY WERE FINISHING UP WITH ASSISTANCING with OTHER CUSTOMERS THAT DAY....thanks FIRST CONVENIENCE TEAM .&. I CAN SAY FROM ALOT OF EXPERIENCE WITH YOUR OTHER LOCATION AS WELL..threw out years this back has been very good with being CONVENIENCE " even tho I have a issue with a issue that has not been fairly resolved ON MY behalf..#SO I won't let that keep the WHOLE TEAM OR COMPANY from getting THERE TRUTH " or : "STARS THEY EARNED..2021 and threw out the years before 😇😊🙏....IJS.💯YOU ASKED🤐🙈🙉🙊

Run this bank promises too much and delivers little. Its convenience okay only to them. The worst bank i have ever seen.CROOKS

Don't look for smiling faces this is a miserable set of bankers every last one is sad and having a bad day

4 people in the facility and only one window open what is happening with this Bank and its service its staff are already abusing our time and our patience my wait was 25 minutes online and we were only 2 customers more attention please or we will have each other to go to another bank.😡😡😡