First Convenience Bank I, Midland

I had great service from the gentleman who signed me up. I was in a hurry and asked him how long it would take he said 15 minutes and did exactly that. Even took the time to set up my app for me and my direct deposit. The only that i didn't like was that the app didn't let me deposit a money order which was the reason why I signed up in the first place.

Very poor customer service! Wednesday this branch did everything the could to be unprofessional and give beyond poor customer appreciation. I'd close my account if it wasn't tied into so many other things. 1 star and 1 finger outta 5.

The site says they close at 6pm and I got in line at 5:15 while they still had staff working, I was asked what I needed and I just had to deposit a check. Simple and quick and instead of performing good customer service since we are the reason they have a business to work for. I was told sorry we are closed when they obviously weren’t because they site says otherwise and you still have staff working and you couldn’t be nice and deposit a simple check. Find better employees for this location please

When they switched their online banking app format I couldn't access my account. I called the help line and he told me it was my phone number he wasn't recognizing & I had to visit a branch. I was thousands of miles away.... so I quit using my account. I come back and now I'm told my account is closed and I owe then $30+change & the guy tells me how is it their fault when I could've just called the number for my account balance... But it wouldn't tell me my purchase history... But I was supposed to be ok with that. Bye Felicia

Worst bank ever. Show up at 2 minutes before closing because they let an overdraft charge go through my account that has no overdraft which then causes my rent payment to be returned for insufficient funds which then causes charges for overdraft that I don't have an allowance for and gives me a charge from my landlord for late fees and returned check fees from both and I don't even have checks on my account for the bank to charge me for in the first place. Just walk up to the counter burn your money then you will get a charge in the mail for failure to receive the charge for not charging you a charge. I will be closing my account ASAP. And yes there is a charge for closing your account also,no matter how long it's been open. That one is worth every penny

I'm from Lubbock and unfortunately this is the only bank near my husband's job, so we have to use this location to cash his payroll checks until his job sets up direct deposit, well they truly suck and never make the money available right then and there like they are suppose to. Have to call customer service just to call them to have them make my money available to use!.. Total BS .. everyone who works there and also all managers need to be fired and replaced with real professionals who know Customer Service.. this bank sucks

WORST BANK IVE EVER USED. THEY CANCELED MY CARD TWICE FOR NO REASON THEN GAVE ME A TEMPORARY CARD STILL WAITING ON MY PERMANENT CARD 2 MONTHS LATER. THEN I CANT USE ONLINE APP SINCE MY ACCOUNT IS ON HOLD. WILL CHANGE BANKS TODAY

Wow ! Lots of bad reviews...I believe it. I was there today and I experienced very rude bad customer service...his name is Luis Castaneda...Folks this is what happens when you dont stay in school. No proper training in customer service., very unprofessional, large bag of potato chips at his side along with abox of donuts, the front counter was leaning so badly because of his excessive weight problem from him leaning on it...

This is the..WORST BANK!!!!..ever..this BANK only give you nothing but broken promises..I have been waiting for a month..for this bank to send me a permanent debit card that I can use..when it only that's 3 days to get one..i feel that no one should go there..in till they more proper training..on customer service...given them one star...is a lot...

Worse bank ever when it comes to customer service, better hope you never have a problem because they honestly dont care unless your a Mexican then they will bend over backwards to help you