First Convenience Bank Interstate 45 N, Willis

Would rate a zero i was asking about my savings that maintenance fees was taken from so one young lady was so rude so I called corporate and the branch manager said she was going to take care of it but it escalated. This branch do what they want customer service doesn't matter to them. If one don't like you they all will give you crappie service and think it's ok when we are paying them. They are FIRED.

First time impressions are everything!! Apparently they close when they want to. It shows online they stay open until 7pm. My husband and I arrive at 6:45pm. The teller says “we’re closed” my husband then relied and said “oh I thought we still had 15 minutes before you closed, sorry” the same guy then replies with a sarcastic attitude and tells him “no we actually closed 15 minutes ago.” The sarcasm he gave my husband was uncalled for. If the store hours changed, that’s all he had to say! Maybe update your hours online and get employees with better customer service skills!! We will not be bringing our business to that branch again…

Closing ALL accounts based on bad customer service.... Not that the manager cares.....

You know they're a good bank if you're willing to travel an hour to see them. They're very kind and patient with all your needs. Don't trust anyone else

No issues with the bank itself. They have to be the slowest bank ever though! Don't be in a rush to deposit anything.