First Convenience Bank US, Sherman

I was trying to pay my brother in law bill and it kept on declining so I went up to 1st convenience and talk to Frankie about it and she told me it was the zip code of my card and so I called to try to pay the bill again and the rep told me it wasn’t the zip code. So I went back up to 1sf convenience and talked to Frankie and Callie and they both said it must be the billing address so me and Frankie went into the office called the bill people to chance the billing address and finally it got change I’m so glad there are good people that will help people like me out there. I would like to recommend Frankie and Callie as the awesomeness team of 1st convenience bank! And I would go to them again !

The staff have always been so helpful and courteous to me. They have been friendly and done everything they could to help me understand things I needed to know since the passing of my husband. I’d sing their praises and recommend to everyone.

I'll give a 1 star because the bank wrote down a old account number for me so therefore I put that account into my direct deposit for work. And yesterday was payday and was wondering why I'm not getting paid, it was because the bank didn't even bother to pay attention on what they was doing for me. And gave me the wrong account number, so now I didn't get paid and now im getting my car repo. The bank ruin my plans.

Fantastic customer service. Opening an account took about 15 minutes. Garrett rocks! Thank you

Horrible customer service and incompetent staff at sherman branch. I have worked in banking for years and never seen such bad customer service. I called 3 days before Christmas to see if I could have my overdraft protection turned on ( I always opt to have it off) as I deposit thousands of dollars there every month and wanted to purchase one last minute Christmas gift . I was told multiple times it was turned on and I could make my purchase . My card was rejected and I called back two more time and told it a as turned on. only when I calles back the third time on Christmas eve to be told the previous reps only did not turn it on and that they could turn it on now for me and it would be three more days of waiting. I will be closing my account and would not recommend this bank to anyone they do not train thier staff well and have made no attempt to make this right . I also had an incompetent guy who opened my account to start with inwould give them zero stars if I could .

If I could give this bank negative stars, I absolutely would! My account is constantly being hacked. It was drained a couple weeks ago of all but 12 cents and I got a letter in the mail today stating that the money would NOT be refunded because it was reported more than 60 days after the fraudulent activity occurred. I’m sorry, it’s been 20 days since it occurred and that’s because I’ve been waiting for them to put the money back and they haven’t. Now they’re telling me they won’t. I am suing this bank for the money that was stolen and the cost of a lawyer! I wouldn’t recommend this bank to anyone!!

If you value good costumer service and honesty, this is not the bank for you. If only I could give 0 stars. They will lie to your face, then when confronted, they will lie more. They don’t even have a phone number where you can reach this branch and talk to an actual person. Not to mention the horrible inconvenience of them being located inside a heavily populated superstore, where the offices always smell horrible and appear dirty. I went to report them to the better business bureau and this location isn’t even affiliated because they’re that horrible. I highly recommend you go ANYWHERE else. Recently switched to First United and am perfectly content with their service, 10x better than this bank already. Please, do yourself a favor and go elsewhere.

I have been with this bank since July of 2006 - I opened my account in Harker Heights, Texas. I have never been disappointed with my service. When Garrett at the Sherman location is there, he is always friendly and will go above and beyond to make sure his customers are satisfied. As far as hidden fees, I have never seen any hit my accounts so I guess it was the type of account that was opened.

The staff is great, but the policies that allow the bank to essentially steal your money through NSF fees is ridiculous. Charging me $68 because I did not have money. Even though I have the app and track my purchases they still are not ever accurate as far as what posts and goes through. Then they charge you for the inaccuracies in their system.

1st Convenience Bank will twist your deposits and debits in order to rack up HUGE overdraft and NSF charges and then when you go in with PROOF that they screwed you, their answer is "Too bad". ZERO COMPASSION, ZERO CUSTOMER SERVICE!!! Stay away!!! Get a Chime account or Aspiration account.