First Convenience Bank E Bell Rd, Phoenix

I've been with this bank for almost 5 years and I am happy with my account. Besides the fact that its very easy to avoid the monthly service fee, they really helped me improve my credit with the smart cash loans. Plus their auto loan rates are not bad. Ask for Yanira she has great customer service. Oh and yeah the app has been lack luster but they are coming out with an updated app for the bank which looks pretty good and it has many new functionalities.

Just switched to this bank and made sure to select no overdraft so I can’t get charged. I recently lost my job due to COVID-19 and can’t afford ANY extra charges. Checked my account today and its -$28.46 when i got to the bank to ask why she said when i used my card via phone it must’ve tried to pull from this card first and the money wasn’t available so it declined and then the bank charged me a $35 fee even though they didn’t pay the initial charge. How is it even legal to charge me for something you didn’t even pay for?? I feel like i was robbed of $40. Tried to explain my situation and got no help just attitude and excuses. Don’t waste your time here😤

Worthless bank FDIC insured part of America banking system but will not break a $20.00 bill unless your a customer with them. Wanted to give a homeless person in need some dollars but since this heartless company will not provide change I couldn’t help. Lucky there was a dollar store near by who made change without a purchase. Don’t bank here!!!

This bank is HORRIBLE. Regular staff is very nice I like all of them sweet people. First off the app is a joke it's constantly malfunctioning. More importantly if you ever have an issue with an overdraft charge or something like it they aren't reasonable at all. I proved on one occasion the overdraft wasn't my fault and on the 2nd I made a simple mistake but they still jacked me for $68 and even after the time and effort to explain what happened they would not refund the fees as a courtesy. Bank with someone that's at least reasonable. If they treat customers like this on the small stuff imagine if you have a bigger issue they will screw you. They are losing my business DO NOT give them yours.

I can't even begin to explain how disgusted I am in this bank and their tellers! Their facial expressions look like they hate their job and their customer service is worse than poor! They are miserable to talk to and they were taking their sweet time as if nothing else mattered! overall the bank gave off a depressing feel! Only reason I signed up for this bank is because of only of their previous bankers who was outstanding and very friendly. His name was BAJA. I really hope the people at this bank and crack a smile and at least have the common courtesy to say have a great day at the end of our transactions.

The Manger of the branch doesn't know what he is doing. He tells me one thing then when I call the 1-800 number the representative tells me another. They aren't on the same page. He changed my account and took off certain things I wanted on the account. Next time I'm on this side of town since it is far from me(I thought there would be more branches) I will be closing my account. Don't recommend this bank at all. Stay away.

best bank ever, seriously. there open on Sunday. those negative reviews are funny. the app is perfect.

I went to this branch yesterday, and was greeted by teller Marrisa. She is very rude and her facial expressions showed that she did not want to be bothered. When she could or would not assist me, she asked another teller named Johnathan who was also very rude. Due to their behaviors i closed my account with them. I do not recommend this bank to anyone. I left there feeling as though i was attacked.

I'm a customer at the Tatum and Bell location. I left my phone in the bank and Jonathan found me shopping in Walmart and returned it to me. After walking all over the store. Thanks Jonathan, great employee. 😁😁

My dad had me go into the branch off of bell and tatum to open an account. The ladies were awesome and super helpful and adjusted my account to my needs. I just want to say thank you very much and my dad mark banks always told me to give props where props were due. thanks