First Convenience Bank I, Greenville

We recently utilized this institution for a business account. While we ultimately transitioned to another local bank that better suited our businesses particular needs, I must take a moment to commend those working the front at this location. Each time we visited they were nothing shy of absolute kindness, positivity, & helpfulness with the resources the company makes available to them. Saw on numerous occasions other customers displaying distasteful attitudes regarding the service but failing to understand majority of the issues were out of the associates hands. The interactions & light conversation we had with each individual at this location really was a delight. If you feel this bank is a convenient option for you then I’d definitely recommend giving them an opportunity to provide you with the same good old fashioned customer service we received. The five stars given was primarily for the staff, I’d rate the bank itself as the company is choosing to operate a 3. Main recommendation we would suggest is for the company to be a bit more up-to-date on services, policies, & fees to be more comparable to their competitors such as BOA, Chase, & Wells Fargo. Perhaps then they would attract additional account holders. Also believe the employees really do deserve appropriate recognition from this bank (beyond a pizza party or insufficient gift certificate) because they really are the best part of our experience & it saddens me we won’t be having those interactions.

I have banked here since 2014 for 7 years now. In the beginning service was outstanding. Through the years staffing has changed and service has diminished quite rapidly. The main reason I Bank here is conveince and being in Walmart and open on Sunday and now I see that they are closed on Sunday. They definitely have training issues. My reason for 3 stars. definitely

A1 service from the only male! 2+ scandalous females that will pull all types of stunts to take your money. Happend on several occasions. Closed my account with a fee & it went into the negative 2 days later. Came back to see abt a reimbursement for them to close it. Hispanic tried to steal $100 from me had to go back in for it & she says “oh yea you’re right” like what! I DO NOT recommend anyone to bank here what so ever. Brought $167 in all 1s to deposit, she takes my money to the back & comes back to tell me that there is only $118. (Driving 66 miles a day just to get to welding school + heavy traffic otw home) Long overdue review from me… A BIG thumbs down to these guys

Terrible experience I was in the process of moving my guys in my business to this bank because they're open on Sundays and we work on Sundays a lot they basically told me what I want to hear said I would have no problem casting large checks the moment I try to catch a small check a $1900 check They were on able to. Then me and my guys of the bloody 4 weeks for ATM debit card still never received it even after close down our counts They when I close out my cat they charged me $25 I will never recommend them and I'll never do business with them again

10/10 Would recommend. I had an issue previously that I thought was with this bank, however it turned out to be an issue with PayPal. Their customer service was fantastic during this time, but I left a bad review because of a misunderstanding on my part.

Ive banked here for years and i WILL be closing my accounts with them because they will not help. The people at the local branch want to HELP but its upper management that will not. Ive had issues with them before but always let it go. This was the last straw.

Have had them for a couple years now. Never had a problem with this bank and they are very friendly. Definitely would recommend.

Best Bank i have ever had a account with.They are open every holiday except Christmas Day.Open 7 days a week.Very helpful with all types of loans available.

The employees are always so not people interested. They lack smiles and people skills . I have decided to go to another branch.

I've had them for 4 years and the customer service has always been great in each location I've been to.