First Community Credit Union Farm To Market Rd, Houston

I have been with FCCU for many years when I reached out to them to refinance my house, I was so surprised of the customer service and the professionalism. I was first "preapproved" for an interest rate through the customer service rep in the lobby (he was great) then when it went to the mortgage department it went down the drain. Very disorganized, unprofessional, unresponsive, apparently can not speak to you without picking up the phone they just speaker phone. I provided all the details they requested, paid the renewal of my home insurance in full ($1600) gave them a $450 deposit for the appraisal and did not get approved. The process started before Christmas, 2nd week of December and I was just told in the past week (February) that they will not be able to approve. The majority of the communication was through a line of people who forgot what they did last and had to call me back to recall and redo - no call back, then I was sent to an operations manager - wow - I felt now things were going to done and nothing - empty promises. After a frustrated call last week she called and promised someone to call and give status that day before 7pm and nothing again. I called to prove the point - I have been very patient until now and she said had me repeat the answers and responses from all the other 10 times i have already told them!!! How incompetent! I was so upset. We had our hearts set on refinaning a 9 year old loan of 8.9 to 3.9 as they said they locked down - and Nothing happen! I am now out of $2050 that I had to front in December and they just said "SORRY m'am" I will be closing out my accounts there unfortunately i have 2 car loans that are going well and will need to keep but do not recommend anyone for mortgage they are not professionals and do not what they did yesterday or even today! By the way this is the branch on 529

Kroger branch office on Jones Road and Cypress N. Houston Road. If i could give them zero stars i would. Very biased and judgemental people at branch. The tellers including manager cannot determine counterfeit from real money, treat you like a criminal. I just keep enough money in First Community Credit Union accounts just to pay bills online, keep more money in other accounts with better bank institutions. (You have to do better), do not recommend them, dislike them. Go with Smart Financial, much better institution.

You know everyone needs there money. Since they change some things. You may not get your money when expecting sucks. Then you spend money and to make sure you dont go over you check your account. It shows you have money. But Tuesday comes and your negative because your account said you had money. Well the money doesn't come out over the weekend. Be careful with this bank. It is a good bank.

First time in this Bank, walked in and walked around lost no one greeted me or reached out to me for anything. Front desk lady had bad customer service skills. Not once did she look up to see who she was talking to. The tellers are ATM, and then when I finally saw someone to help me make my loan payment, guy talked to me like I didn’t know what I was doing. Such a big beautiful bank yet so empty. No one in that Bank smiles !!!!!! Sad place

I have been with this back for over 15 years and it has increasingly gotten worse. Customer service is a joke. They rape you with fees and they try to justify the fees. The fees are much higher than standard banks. They pretty much steal from you. The managers are rude and their motto is not "the customer is always right." The younger girls that work there have terrible attitudes. I am taking my business elsewhere. And no one cares about the Houston Texans marketing!!! You are just paying these people with our money!

Don't bank here! They have a real problem with fees and their online site does not show your true current balance. I closed my account and went with Chase, where they have excellent customer service, and their website shows your true balance. Btw I was with this company for many years, even when they were called First Educator's Credit Union (via my mother). They really have changed. Very sad.

I apply for a loan here because they told me I had a good chance to get one here, but to my surprise I was denied of 1000 loan that I wanted . I know my credit score is not that good only 650 but at least they could of made an attempt to help me. Maybe the owner can give me a break and help me.

Jose assisted us with a vehicle purchase. He was friendly and extremely helpful. He guided us through the entire process and his communication was spot on. I was very impressed on how quickly he was able to get us closed. Thanks Jose!

I would like to express the excellent customer service from Ms Melisa Saldana I appreciate you care to me as a customer

I just opened my account and it’s the worst choice I’ve ever made, I’ve yet to get my debit card and the customer service is horrible I spoke with Irean a branch manager that has poor customer service, when she got on the call she didn’t address my issue just started talking I called her and supervisor and she rudely said no I’m a manager!!!! I even had someone tell me to use cashapp to get my funds this is not the experience I was looking for I will be closing my account soon!