First Community Credit Union Chesterfield Airport Rd, Chesterfield

I just had such an unpleasant experience with this financial institution. As I moved here because of my job I decided to open account at FCCU. First time I didn't have proof of the residence on me, then a few days later I stoped by with all necessary info as I thought. Even after I gave my social security number I have been told that they need my actual card as they can't verify online (I don't carry social security card for security reason). The last straw on camel's back was weird question of financial service consultant why I need to open checking account. It turned me down completely. First thing what came to my mind was "just walk away to avoid any problems in the future as it starts complicated from the very beginning."

They will not allow customers to call in their car payments with checking account unless they charge you a fee using your debit card. During these tough times in our country you would think they would make things easier on their customers. What a joke.

Wow! What a horrible Credit Union. We have been with them for many years but they have lost our business as of today. Please do yourself a favor and close your accounts. If you are looking for a bank look elsewhere. I can't say enough how disappointing it is to see how poorly they treat their customers.

I wish I could leave a 10star rating on this review. I have been a member of FCCU for about 7 years. I have been turned down for loans before; both auto and home loans. However, after I requested of them the list of things I needed to do to improve my viability to qualify for loans, I did just that. I still have my home loan/mortgage (2.75% int.) with another bank but hope to transfer to FCCU soon although they initially turned me down for this. Now I have two auto loans with FCCU. I also have a business, savings, checking, and Roth IRA accounts with them. I will probably bank here for life. I think I trust FCCU. Rich W.

Been a customer here for 20 years. I could go to military based credit unions. But I love First Community.

this institution can provide good products, but god forbid you have any financial hardships due to no fault of your own. they will ,make it impossible to make reasonable arrangements, was laid off after having a bad year in a profession that can provide extra ordinary income, first thing they do is cut you off from what little you may have in your checking and savings so i hope you do not have to feed your kids, their department head came up with this idea and smugly brags about it, i was able to get paid up on all 7 of my accounts despite his efforts to cause us to loose everything we have. i no longer have a checking or savings account with them as they cannot be trusted.

I have had the most terrible experience with an so-called customer Service agent by the name Paige W. I really do not know when First Community get such a person from and assigned her the job of interacting with decent, hardworking customers. She is a terrible agent and should be fired. I am appalled by how she speaks to customers. MORE LIKE Customer DISService. I am moving my accounts.

I asked on 2/27/20 from a manager to get two unauthorized debits refunded, after detailing the reason, his supervisor sent me risk-management’s fax number and told me to do it myself. This is the second time I’ve felt discrimination at the Chesterfield location. Elijah Richardson

I am a strong FCCU believer. I have both my auto loans through them as well as most of my other personal banking and they have never let me down. They do what's necessary and right, that's why I'm a member for life.

I applied for a ppp loan July 24th.i just thought I would call and check on it as it has been a few weeks and I hadn't heard anything.their reply? I'm sorry but more documentation was needed but since it's past the cutoff date was August 8th there's nothing we can do. no email no phone call nothing.kids could do better