FIRST COMMUNITY CREDIT UNION N Pontiac Dr, Janesville

They are helpful, but need to be more knowledgeable. They rely on the Beloit branch too much for assistance. If that is the design of the bank it makes getting information very difficult.

We will never do business with FCCU again. We refinanced a vehicle loan with them. They changed the registration from a passenger vehicle to a truck which added more fees. When I questioned the change they said it wasn’t them; it was the DMV that switched it. It made no sense because why would the dmv issue it as a passenger when we 1st purchased it then switch it for a refinance. I went to the DMV and asked them why and they said the credit union pulled one over on us. Also there were a few times we paid with our debit card. If we had known they charged 3% ($20 each time) of our payment for using a DC we would have used cash instead! Lastly we went to them and asked for a payoff balance because we just wanted to be done with them. We paid the balance they told us and were elated to cut ties with this bank. Here we thought it was paid off but nooooo... there was still a daily balance for the interest that wasn’t included in the amount that was told to us. PAY OFF BALANCE! How is that difficult to understand? Never again with them.

Fantastic place to do banking! Great customer service and quick recovery when them fraudsters get ya! I’d recommend First Community to anyone!

i would give them zero stars if i could. I used to be able to pay my auto loan over the phone, they changed that so i could only do it online, then they decided to make it so i could not log in with my information, and would not give me the info i needed. if your looking for a loan look elsewhere. these people are hacks.

The staff is always very nice and helpful when I come in, I switch to this bank a few years ago and have been so happy with my decision.

Great customer service. Had an easy time setting up an auto loan, all done through email and phone due to Covid.

The service is always polite and professional. I am pleased with the atmosphere. I would and have recommended this bank to others.

The staff at the Janesville location are amongst the friendliest and most helpful employees I’ve encountered in all level of business😁 Teresa McKay

Pat helped with my re financing for my home. She was very helpful and on top of things. I appreciate all they have done.

Exceptional staff who are great to work with! This is a customer friendly place ready to help with a smile. Definitely a good place to do business with.