First Community Bank of Galena Exchange St, Galena

This has been an absolutely wonderful bank to work with from what I've experienced during the home loan process. My family worked with Doug Laity during the home loan process and he made sure each step in the process went smoothly. This is the 8th home I've purchased and the loan process was easier than any previous loan process s well as easier than a refinance I recently had. I come from Colorado and real estate is very different in Illinois and I don't know what we would have done to close without the support of Doug as well as Marcy.

Bf and I tried getting a loan through here, as he already has his mortgage through here and his banker for his business. His banker, Zeke has been awesome and said we were preapproved as long as we had a down payment. However with him being out on vacation and his coworkers taking over it has been problematic. They said they’d let us know by the end of Friday, here we are on tuesdy afternoon and the bank won’t return our calls. Oh yeah and according to them, they have meetings “every morning” but ironically the receptionist doesn’t mention that when transferring calls, and zeke knows how to at least answer his calls, even in the morning, or at least return calls by 2pm. These other guys just drag their feet, or don’t even know what they are doing.(giving you incorrect feedback without all the information and misguiding you.)

Over 56 years we have lived in 8 different Communities. This is the Best Bank. Excellent Service, Friendly, Understanding, and Caring for the customers needs. All Deparents apply.

Excellent, friendly and helpful services always. Best Bank services ever. Great staff!

Building closes early without any regard for people whom it might affect. Poor service at its finest.

A pleasure to do business with. Always helpful and friendly.

Beware this Bank will take your money and make up things to keep it