First Commonwealth Federal Credit Union Union Blvd, Allentown

Really, just remarkably bad. With all the changes brought by the pandemic, you'd think First Commonwealth would up their game in the digital realm. Nope. Too busy acquiring Baker to invest in their existing customers. If you want to feel like you were punched in the gut in terms of customer service, please join. Otherwise, steer clear.

Best place in Lehigh Valley to bank. Customer service is excellent!

Horrible management. It looks like all their people are stressed out. Go to People's First Credit Union.

I recently received a call from the fraud center that someone tried to use my debit card in another state. FC saw that I did not live in that state and declined the charge but called me to make sure I didn't travel to that state and was using my card. They immediately shut down my card and had me come in to get a new card. I made the appointment at the Bethlehem branch and was greeted professionally and was out of the bank with my new debit card within 1/2 hour. We have never had a problem with FC. Due to the pandemic, we have had to wait in line to deposit an occasional check. Most of our banking is done online so this isn't a common issue.

They always helping hands to me very polite and respectful always there for me

It's been a great experience being a member at First Commonwealth Federal Credit Union. It's been more incredible for all of the friendships that I have developed over the years and I wouldn't change any of it for anything in the world. The friendships were with the staff members and I love all the services that are offered and I don't get the chance to say thank you, so FCFCU Thank you and God bless you all that work there 😊

I find first common wealth a place of personable people. But very professional I have never had a bad experience with this credit union.

I have been with credit union for 28 years. I have never had a problem with a wait time on the phone. I have never had a problem with the employees at various locations. I love this credit union and measure others banks/ credit unions to their high standard. Thank you First Commonweath!!!! I am happy to see this credit union growing!

This credit union is pretty terrible. My debit card doesnt work half the time. They make it hard to raise limits on prepaid credit cards, requiring you to deposit the funds for a week before you can use your own money. The atm withdraw and deposit is limited to $400. You cannot raise the limit, ever. Put in $401 and they will hold the money for a week. Put in $400 and it's available right away. Take $400 out and your maxed out. No bathrooms in the bank either. Slow service. Lots of "I dont know" answers. Slow callbacks from people with authority. Business account was a joke. They ran my credit without asking me first. Spent 4 hours in person to open a business account I ended up closing. Good for cashing checks and in person withdrawals. Good for wire transfers. Not much else.

I called several times regarding a charge that was showing up on my bill and they said they couldn’t see it. I indeed was being charged $40 penalty for paying my loan early. I tried to explain that I work for a non profit and get paid in the beginning of the month but they didn’t care. The fact that I called to inquire about the charge and they said “they couldn’t see it” goes to show the low quality of people that are hired at this bank- I don’t think the people I spoke with really even cared enough to look into my account or maybe they just didn’t want to deal with it. I had to refinance. I wouldn’t refer this bank to anyone regardless of their lower APR.