First Commerce Credit Union N Hutchinson Ave, Adel

I came three hours away to dispute an charge and get a brand new card. Instead I left with the same card and there was no dispute posted and it’s been a week now. I had to go in the app and manually do it myself. This was the Adel location and a Caucasian lady who works at the desk located by the elevator in the branch. This is literally my second bad experience with this bank.

This bank is horrible. The people on the inside get upset you when all your doing is asking questions about your own account. The drive thru never opens at the right time. You never know when you can use this bank. It was like pulling teeth just to get a debit card. If you call the bank you get people from God only knows where. They are from your bank and it takes several times to transfer.

Highly not recommended. Every day there is something wrong with my debit card or account, and no one seems to know exactly they are suppose to be doing. I’ve been without my funds for over 2 weeks now. The issue is still not resolved and I’ve contacted multiple locations. It seems as if they weren’t properly trained for the positions.

Great people who really care about your needs and very friendly