First Citizens Bank College Rd, Wilmington

Manager hides when customers need help. Rates paid very low and fees charges are very high. Avoid First Citizens Bank. Sign saying “Change to First Citizens the last bank. It is the last bank. The last bank to deposit money. Many customers now closing accounts there.

I have been a customer for over a decade, and the complete lack of service I've received since the start of 2020 is pathetic at best. The only service I did receive, I was met with attitude and condescending tones. This branch does not care about their customers on a human level, and only cares about enforcing their corporate policies. My reasonable requests were met with no offer of a resolution. I will never bank with First Citizens again and I advise you to do the same.

Our family has done our banking with First Citizens Bank since the 1980's and they have always given us not only highly knowledgeable, professional service but all of their employees from tellers to managers have had the most friendly and personally caring dispositions I've experienced in any bank. My experience has been that they treat you more like a friend than just a customer.

This branch is wonderful! Namely Robert Vaughn has been stellar in his approach to our banking needs and his help with the mundane parts of setting up accounts. Excellent work!! Thank you!

This bank is horrible and will lie to you at the drop of a hat. Fees are outrageous and if you do not keep a huge balance they treat you horribly!!! I Do Not recommend!!!!!!

Seth was incredibly helpful! Almost as friendly as Annie and as knowledgeable as Laura!

Thomas was incredibly helpful and very friendly!