First Citizens Bank N Pine St, Leesville

I have been going to this bank for over two years to get change for myself as I work at the local barbershop, located directly across the railroad track. Times past, I have received exceptional customer service until today, a cashier told me I couldn't receive change because I don't have an account there. I wasn't trying to cash a check or anything of the sort. Rather, I was merely trying to get change and nothing large at that. I asked a familiar employee who works on the far left and she explained that she give change to me all the time. I'm not sure if this is a rule (made up on the spot) or if its racially driven but I will never go back to this bank again and ask for anything, even if my life depended on it. I'm so disgusted by the experience today that I hope upper management reviews this and finds it sensible to post something visible for patrons to see that they are unwilling to provide change for those who don't bank with them. If I was looking for a new bank, it surely wouldn't be this bank due to the inconsistent, lack of confidence and pure inconsideration for such a simple gesture of needing change. Worst experience ever! My skin color must not be light enough to be handled and treated humanely. This is one location I'll advise my children of ever getting connected with.

Need to update your hours. Came by and was closed way before six. Website says they close at 6 on fridays like other normal banks but I called and they said they close at 5 and it’s been like that forever is what I was told

Not the friendliest bank I've dealt with since coming to this state. I wanted to open an account and the information they wanted was like being questioned by the FBI. No one likes being talked down to or patronized because of skin color or any other preconcieved ideas about another individual. Wells Fargo may have issues, but respect, friendliness and ethnicity isn't one of them. My entire family banks there now.

They refused to help me with account set up and try to charge me a fee to exchange French currency for US currency.first bad review for me toooo and they locked me out of my account toooo.I have never had any problems with them before until now.This Is A Shame people don't know how to do any better

Excellent service! A big bank with a small town feel. The bank manager Ashley is the best bank manager I’ve ever dealt with! Fast, and always available. Couldn’t ask for any better service!

They closed the window on me when I was in line at 4:59pm. Wanted to make a deposit. First bad review for me.

Best bank around. The branch manager is top notch. Will help in any way they can.

The women there have the worst attitudes I’ll never go back to this branch starting to think I need to switch banks if this is how I’m gonna be treated at first citizens bank

The staff here are friendly and helpful.