First Citizens Bank Main St, Valdese

I don't know why they always give us a hard time that's why we usually go to the one in Granite Falls cuz they are super nice and super friendly but anyway pull up to the drive-thru took 2minutes even though there was someone standing in front of the window before someone waited on me. I tell them who the change was for which was for a restaurant and it was $100 worth of 20 for $100 worth of 5 it took eight minutes because I had to tell her three times who it was for and then she asked me for my ID which I don't know why she needed it to get change so I ended up having to use my personal account in order to get it and then had to verify who was on the account before she would give it to me completely ridiculous what if I sent my employee up there to get change would they not have been able to get it?

The Valdese staff is always friendly, professional and informative. Small town bank feel with big city knowledge! Kim is always pleasant and professional, if you need any type of loan or business account information, give her a call.

Every employee in this branch is always so kind and friendly. They go above and beyond to provide excellent service!