First Citizens Bank Falls Of Neuse Rd, Raleigh

If I could give zero stars I would for the rudeness of the tellers, especially Nancy. It's amazing that the bank allows this. PNC next door does a better job with super friendly staff.

The tellers in the Wakefield branch are extremely rude. They talk down to the customers and have a since that they are superior. I will not be banking at this branch again and are serious thinking of moving my accounts. They all need to be retrained in customer service.

First citizens Bank is not military family friendly. Try to get something notarized and because I do not have a bank account with them they are unwilling to help. Again we're a military family with no local banking We use USAA. Thank God for Wells Fargo they are military family appreciative and willing to help me get something notarized.

My card was deactivated due to fraudulent activity. A new card was order for me, shipped to this location. I never received a call that my card arrived last week. When I did receive my card on friday and activated it on a saturday it declined at a restaurant. A duplicate card was sent, not a new one. Being that it was veterans day and I've gone all weekend with no funds.. I'm very unhappy at this point. I got back to this location and explain this to the teller at the front. Not only was she unapologetic but VERY RUDE! I will be switching banks very soon!

I've been a very happy customer of First Citizens Bank. I've worked in Banking for 10 years (Not at FCB) and knew local banks pretty well. So when I opened my business accounts, I went to FCB. Everyone at this location were really nice, and so far I've had excellent experience at the location with all my banking needs.

First Citizens has terrible customer service. They changed my pin without telling me, hit me with fees that dont apply to my card type, and finally delayed a dispute to the point that I wasn't able to recover the funds. TERRIBLE experience. Came to this branch to close my account, and despite it being empty no one cared to ask about why I wanted to close my account. Bad all around.

I've been banking with them forever. I have been ill and its hard for me to venture out. I needed copies of my checking acct. So after i ran errand today, i knew i wasnt able to go in an wait. I called the manager Correy, and asked if they could print up for me. She had me go thru the drive-thru to pick the papers up. Their cust serv is the best..

Anyone harping against FCB is hysterical. My experience with them has been excellent.

Terrible service!! Managers are rude and very unpleasant! Staff goes out of there way to call other locations and share your account information. Went to a different location that has great service found out the same manager made the staff not cash my paycheck the way we always handle business.ill be closing this account. Do your self a favor and stay away from first citizens bank!!

I talked to Blake and never found this branch cooperative with the customers especially for the business banking and always have some problem with a plan to start to the customer service and customer services talk to your branch LoneMount responsible always had a problem with dealing with this branch.